Villa Atika Maison d'Hôtes & Spa

The staff who work at the villa try their best, but the male owner was unprofessional, and at times, what we as guests perceived to be threatening towards us. In addition, the electricity went out at times during our stay, and we were without any running water at all for one evening and most of the following day. Bearing in mind we were staying for two nights - all running water stopped at about 6pm on the Friday night, and then, when we left for an excursion at 1.50pm on Saturday, it was still not working. Thankfully, when we returned at 9pm that evening it had been restored. In the meantime, we were forced to flush toilets with water we took from the pool in large containers, and wash our hands with bottled water. We booked via an external platform (Vrbo) and the villa was advertised as providing a free breakfast, with us paying for any lunches, dinners or massages in cash in euros upon checkout. However, in the lead-up to the booking, the communication with the business was very poor - yes, there is a language barrier (we speak English, and they French) but they were not communicative, and did not respond to our messages that we sent over about our booking. We received a WhatsApp from Villa Atika, offering us a drinks package, at 15 euros per person 'all in'. I have attached this to my review - notably we were informed you were not permitted to bring your own soft drinks to the villa. We also had confirmation via email from the booking platform that the breakfast was included as part of the overall room rate. However, when it came to checkout, the male owner of the hotel demanded that we pay for the breakfast in cash. He also said that we need to pay 15 euros per person per day for the drinks package, rather than 15 euros per person for the duration of the stay, as had been stated in the WhatsApp. This was completely unreasonable, particularly as we had confirmation in writing that the breakfast was included as part of the nightly room rate. In addition, some of the drinks promised on the WhatsApp from the business were not provided - e.g. only red wine, no white, and not enough soft drinks for a group of 16 guests. Thankfully, this was later rectified by a member of staff at the villa after we complained. Naturally, at check out, we showed the owner the booking on Vrbo which said breakfast was included and the correspondence we had had over WhatsApp on the drinks package, and he said his business partner agreed this, and not him. Well, I am sorry, but when we receive communication from your business that says "we try to make it easier for you and us, to make a drinks package at 15 euros full all in, including water, sparkling water etc" you would mean full all in to not mean per person per stay. If this is what you meant, you should have stated it. It is not the problem of the guest if one business partner agrees something that the other business partner doesn't want. At this time, one of the members of our group, who spoke French, tri

Villa Atika itself is a beautiful villa and the staff are lovely and go above and beyond insofar as they can but unfortunately they are somewhat limited and let down by the preparation and communication (or lack there of) of the owners of the house. Unfortunately, there was a problem with the water during our stay and although this was not their fault and dealt with reasonably promptly there was no suggestion of compensation and actually quite the opposite, not to mention we were unable to shower for 24 hours! We were told that we could not bring our own soft drinks and that wine and beer could be provided for an extra fee. There were not adequate supplies of any of the above and choices were limited, however all were charged in full and at a higher price than had been previously discussed. Likewise the accommodation is described as having free breakfast but the charge is added anyway and you are told that they made a mistake on the listing that you responded to when making the booking! The food was good but again a lack of communication meant that what had been requested was not what was served. Requests were made and concerns voiced well in advance so excuses about Ramadan are really rather redundant. When payment discrepancies were discussed the owner proved himself impolite and threatening. There are many nice villas like this in Marakech, book with someone else who will communicate with you more effectively and provide the service and prices advertised.

Nous avons passé un week-end extraordinaire et inoubliable à la villa pour les 50 ans de mon mari . Alyssa et Bertrand sont adorables et bienveillants pour qu on ne pense à rien sauf à profiter Nous étions 26 adultes pour ce week-end de fête , tout était prévu, les repas étaient excellents et le lieu magique

Tout était rassemblé, de l’ accueil au départ, pour que nous passions un très bon séjour : le cadre, le calme, le confort des chambres, la piscine, la succulente cuisine, les conseils, les réponses à nos demandes, ….bref rien à redire. Nous étions entre amis dans cette villa et nous aimerions déjà y retourner pour permettre au randonneur de faire l ascension du Toubkal