Be Live Experience Marrakech Palmeraie - All Inclusive

Hotel simpático, que correspondeu às expectativas. Localizado fora do centro de Marrakech, numa zona isolada, mas com transfers diários gratuitos. Empregados simpáticos e atenciosos. Quarto agradável. Comida com qualidade e variedade, superior a alguns outros tudo incluído. Bebidas boas às refeições, cocktails fracos, quase sem álcool. Animadores atenciosos, com bastantes atividades durante o dia, mas animação fraca à noite.

C’est très bien passé service impeccable juste pour les taxis

From the moment we walked in , we were warmly welcomed by the most friendly receptionist HASNA , she was amazing and she made sure we got our beatiful time. I highly recommend this hotel, affordable and service was very good , we will definitely come.back next vacation

My partner and I arrived at the hotel on Monday 28th October 2024. We had good first impressions of the hotel. From the first moment we walked in, it looked clean and tidy and the staff seemed friendly. We were booked in for 5 nights with the thought of it being a fantastic holiday in which we were going to relax and enjoy our time away. However, the food in the restaurant was not what we expected. As British people, we enjoy our carbohydrates and during the dinner time buffet there was no option of fries or chips. There were the same saute potatoes in the main buffet for the whole 5 nights we were there and they did not look fresh as not many people were opting for them. It was all an average hotel holiday until 1st November. My partner joined in the 3pm water polo game. There were a lot of people playing the game and seemed to really enjoy it. They were playing it for an hour and they only stopped the game because a lot of the players wanted to exit the pool but when the animation team were questioned as to why they were playing for so long, the response was "they play until they are too tired to continue". Surely, that is no way to tire out paying customers who should be relaxing and enjoying their holiday? My partner came out of the pool in a lot of pain and agony with a bruised foot. He could not stand or put pressure on it. He explained that he hit it on the missing tiles on the swimming pool floor. He hobbled back to the room to shower and get changed into evening wear and found that he could not put pressure onto the foot. That night, he didn't sleep all night and was up because his foot was swelling and he was in agony. The following morning, I went to Reception and complained about the situation and how painful my partners' toe was. I showed them the photos of the many missing tiles on the swimming pool floor and they said there was nothing they could do. I then asked to speak to the manager and the gentleman on Reception said there was no manager in the hotel until 10am and therefore we decided to go back to Reception for 10am to meet the manager and explain the situation. Meanwhile, my partner can hardly put pressure on his foot and no wheelchair was offered. We then went back at 10am to be greeted with a woman on Reception who then explained that a manager is not at the hotel until 2pm. By this time, my partners' foot is getting worse and we were due to vacate the hotel room by 12pm. I then explained the situation to the lady on Reception where she said "the best I can do is keep the room until 4pm for you, but you cannot be later than 4". Her attitude to such a distressing time was appalling and very frustrating when there is an injured person in the party. Although we kept the room until 4pm, this did not stop the fact that my partners foot was bruising and worsening and in a few hours we had to catch a flight back to the UK and I had still not spoken to a manager. When we checked out at 4pm, I asked if I could speak to the ma

Had a long weekend for my 50th with some friends. After a bit of a nightmare from the airport (not the hotels fault) we arrived around 3pm, only one of the rooms were ready and after the last few hours we were disappointed. I have to say after this everything else was great, we were all pleasantly surprised with the buffet restaurant, the Rose was good and the service was excellent . All of the staff were very friendly and helpful , the entertainment staff do a great job and although we were a group of 4 ladies in a family hotel (our error we didn’t realise ) we had a great three nights . We took the free shuttle into Marrakesh for a few hours and would recommend doing this while you are there.

Great family hotel! We travelled as a family of 4 (2 adults, 5 and 2 year olds). The hotel was extremely clean in all areas and staff were extremely welcoming! In specific Hasna at reception! Location was ideal for the commute to Marrakech centre. By taxi was 20 mins which was 300 DHS / 20 GBP return. The entertainment team were great from morning to night, from the kids club to the mini disco were full of energy! Facilities for the kids is great even with the rainy days we had from the entertainment team, kids clubs and playground. Apart from the pool being cold, we make everything else work.