Premier Inn Uckfield

During breakfast, my daughter accidentally placed a croissant into the turntable toaster, which caused it to catch fire. While I acknowledge this was an error, I feel it’s important to mention that my daughter is autistic and has difficulty with reading, which contributed to the misunderstanding. What was more upsetting, however, was the response from the staff afterward. Several team members appeared to be making comments and continued to stare at our table, which made us feel extremely uncomfortable and judged during what was already a stressful moment. We’ve always appreciated the welcoming environment of Premier Inn, but this experience left us feeling disappointed. I would be grateful if you could address this issue with the team to ensure future guests—especially those with additional needs—are treated with understanding and respect.

Elysia and Alisha made me feel really welcome, food was amazing, everywhere was unbelievably clean and I felt so comfortable here. Staff are a credit to this hotel and Tui was especially amazing. Thank you Uckfield, I will return when I'm next working this way 😀

Unfortunately this stay was a very bad experience. My 6 year old, autistic, non verbal child sustained an injury to her finger from a bit of glass what was on the carpet. Staff would have seen upon cleaning the next day that there was blood on the quilt, wall and curtain. This caused us a lot of distress. I didn't feel comfortable taking them out of the room late when this happened to speak to staff. I had full intention on saying something in the morning but upon checking out there was no one at the desk. We were also very disturbed by other customers who kept banging between the hours of 0100 - 0300. I didn't want to leave my children in the middle of the night so I couldn't report this at the time either.