Otia Hotel

Sadly website didn’t mention all facilities not available. Two restaurants closed, a gym but completed, sauna not built, steam room not built. Limited drinks on La Meza menu. Great rooms and loads of potential just better communication on sites and also reduce rate to accommodate closed and unbuilt facilities

Otia Hotel Google review summary 4.3 48 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Reviews Search reviews Dhiraj Rambhookan 5/5 just now on Google Stayed there from the 12th to 18th Oct 2023. Excellent Hotel which is nicely located and a 2.5km casual walk past the embassies and consulates to the beach. Value for money hotel around considering what other hotels are charging for especially for business. Clean and professional hotel and restaurant serves excellent breakfast which is also strictly Halal ( no alcohol or pork ). The dinner menu is extensive and surprisingly good. Staff were excellent and always willing to help out with any issues. The hotel and restaurant managers were on top of their game whilst Yara , Felix , Maria at reception were efficient and professional. Check in was a breeze. There was a pool which was very inviting but I could not use due to my schedule. The gym was good and air-conditioned. The sauna was still being built as I think it is a new hotel. I will be booking here if available whenever i come to Maputo. Check it out you won't be disappointed. Some minor items to be upgraded like the wifi in the rooms and to replace tea cups with mugs.

I suspect that I was targeted as a solo female traveler. I only stayed there for 2 nights and several items went missing in my suitcase during my stay there. The thief was very clever (I strongly suspect the cleaning person), things I left out on the table was not touched (work laptop, headphones, etc) as it would be very obvious to me. However, the thief took things packed inside my suitcase: a limited edition Apple Watch (which went online in Maputo long after I left), Go Pro 11, Airpods, sunglasses and I noticed this when I arrived at my next location. I messaged the hotel repeatedly about this over a month ago, but I get ZERO response from them at all. I understand that what one employee or burglar doesn't represent the whole hotel, however the lack of any response from hotel management is a hue red flag. Be mindful of your possessions, I don't think this is the only time this has happened.

Mau atendimento, recepcionista sem formação em atendimento ao cliente, Gerente não disponivel, 30 minutos em espera para fazer a reclamação e ninguém estave disponível para atender, livro de reclamações não disponível trancado na Direcção. Limpeza não boa. 09:30h foi probido o pequeno almoço mas no booking o horário do pequeno almoço vai até 10h.