Wingate by Wyndham York

Pleasant stay The only concern is the curtains in the room. They arent able to be fully closed. There are sheer panels and the solid curtains couldn't be pulled across. If you need dark to sleep you atent going to get it here. I also cant comment on the breakfast offered as I didn't take part.

We went out to York for the country festival and stayed here. Clean hotel and our room was nice! Breakfast was nice too! No complaints!

Our stay was good and the staff was nice however the condition of the room was a bit warn out looking and the furniture had stains.

Decent hotel at reasonable price Room was clean, overall comfort was average, and breakfast average. Service staff were very friendly.

I called on Saturday morning to cancel my Saturday reservation, if possible, because of a last-minute change of plans. I was told that I could not do that but that the front desk manager would try her best to get me a refund and she would talk to the general manager on Monday. And she would call me back. I never received a phone call Monday, and had to call back Tuesday morning, only for the GM to tell me that even if he refunded me, ******* probably would not. I inquired about a possible credit for future use and was also told that was not a possibility. I will make sure not to book with this company again. Highly recommend you don’t book them through ******* either, as it will become ******* that’s the problem if a last minute change/problem arises. Both the front desk manager and general manager were polite. I’ve learned my lesson though. The recommendation is that you book directly through them every time. Don’t use a third-party site. Strangely enough, I had the same experience with Hilton and they were able to accommodate a refund. I guess it depends on the hotel chain and how much they want to do to ensure guests return to their hotel for future bookings.

Some of the staff knew their job and were good but others did not and made checking out very frustrating. The hotel said had just upgraded their rooms and the pillows were massive and extremely uncomfortable. We asked for others and were given old ones the staff told us. At least you could rest your head on them. GPS had trouble finding the place for us and our guests.