Premier Inn Manchester City (Portland St)

The room was clean but the only complaint was the window was locked and we couldn’t open it ourselves when we wanted you had to go down to reception and get them to come and open it with their key for the window

Nuestra estancia ha sido agradable, la habitación es muy amplia y acogedora. No obstante, estuvimos 2 noches y el servicio de limpieza no vino en ningún momento, pese a poner en el pomo de la puerta el cartel de "pueden entrar". Además, en el aseo había una toalla sucia (con bastante maquillaje) de algún inquilino anterior. Aparte, tras el check out dejamos las maletas en la consigna y cuando volvimos a por ellas no nos miraron la numeración de los tickets, si no que nos hicieron entrar a la sala para "coger vuestras maletas" sin comprobar si realmente llevábamos las nuestras... que obviamente sí, pero esto no da ninguna seguridad, porque cualquiera puede robarlas. Por lo demás todo bastante bien.

Staff could be friendlier and more welcoming. Entrance was dingy and not welcoming. Room 255 was filthy. Stains on the carpet, dirty stained towels, mould in the kettle, mould on the curtains. Paint peeling off the walls. Broken fan, Shower gel and hand-wash was practically empty and the top of the bottles were dirty. When we told the hotel manager he was arrogant and making excuses. We moved to room 319 and it was cleaner but the kettle was dirty along with the container with the teabags in etc. New carpet in room 319 was much better. We wouldn't stay here again. It needs a refurbishment. Stay in another hotel. Complaint sent to Head Office.