Gæstebruger
8. juli 2024
My stay could’ve been better if Jennifer was more nice and pleasant! Upon arrival she sat my room keys down on the desk ,which i think is extremely rude but,ok I let that slide,I go up to my room and the room wasn’t cleaned ,the bathroom had hair all over the shower,the floor had trash debris all over it,I told my husband and daughter we are not staying in here,I proceed to go back to the desk,I tell Jennifer about the issues,she replied “the contractors must left that as the was building “ she didn’t give an apology,did not emphasize with me at all,she gave me another room,we go to the new room,it wasn’t clean either,the bathroom had hair in the shower,I wish I would’ve took pictures but we was so tired,I just made it work,the air wouldn’t come on,my husband got it working FINALLY because I didn’t want to move again,we sanitized the room,we leave to meet with family,we return and I asked for extra towels, she asked me how many,I asked for four,this lady JENNIFER says,”it’s four in the room,I’ll give you two,I’m like what?????? It was actually 4 big towels in the room and two wash clothes,I just got the two wash clothes and walk away before I said something not so nice to this RUDE lady!!!! I guess in her eyes we’re supposed to wash our face and body with the same towel,no ma’am!!!!!We change face/body wash clothes daily (sorry you don’t maybe) The following day my husband asked for wash clothes,(AGAIN)she says to my husband (JENNIFER) “Y’all didn’t get housekeeping “?My husband says no we didn’t,in my eyes what does it matter?! She proceeded to tell him that she only had four wash clothes left,which isn’t our problem,go wash some or do whatever you have to do because we needed wash clothes!!!!! I didn’t like her not so welcoming energy or sarcasm at all!!!!!! Everyone isn’t hospitality friendly,nor knows the proper was of providing great customer service but my family and I probably won’t stay at this property again due too not being clean and Jennifer rudeness!!! Retrain her!!!!
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