SpringHill Suites Manchester-Boston Regional Airport

The experience was wonderful. I thought being by the airport would be annoying because of the planes but not at all. The service was great. I dropped my coffee in the elevator. I asked the lady that was cleaning the room if she had something that I could get it up with and she said if you could please just hold the door open I will take care of it and did it with a smile and conversation. Now that's service. The facility was very updated and the decor was nice ,very clean and the staff was very friendly. The food was good,hot , and very plentiful . In all to sum it up, I had a wonderful stay and will stay again when I am visiting Manchester New Hampshire

C'est la plus mauvaise expérience de tous mes voyages

We had a great stay here. Yes, the hotel needs some updating and some repairs. But the harsh reviews were quite unfair. We found beds to be extremely comfortable-I have serious sleep issues and had the best sleeps I've had in months. Large TV's made it easy to watch from the sofa or the bed. The shower was wonderful. Breakfast was typical hotel style-with occasional tweaks such as donuts, scones, waffles, omelets and protein changed every day. Staff were exceptional-a big shout out to Rachel who solved a potential, costly issue. Christina was always helpful in many ways. Ernesto kind and gracious. We stayed for eight nights and had no issues. The hotel was quiet and safe. A quick, free shuttle to airport is another plus. Truthfully, we couldn't have asked for anything more and highly recommend this hotel.

You come for the price and you stay for the price only . the rooms are old and dated, the staff does not care for your concerns ...they do their shifts and leave ...Everything that does not work is due to 'Head Office' or 'corporate Management' ....We asked about waffles and potatoes for breakfast and were told ' Head Office' only allows those on weekends ...The alarm panel was faulty and creating false alarms day and night and again ' head office did not send the company to fix it for at least 3 days' and multiple fire departments visit . I asked for a late check up and the front desk person checked some mysterious info on her screen and told me ' They' can allow me to check out 1 hr later . As I said, we stayed because it was the cheapest in the area and the beds were half decent . Do I recommend this place, HELL NO Will I come back, NOPE !

I hardly ever write hotel reviews, but after my experience here, I felt compelled to write a review. This establishment is not on par with other Springhill Suites around the country. The rooms are not as advertised and not on the standard as other Springhill Suites, from the bathroom to the non-existent trundle but rather a sofabed. The indoor pool is cold. No bodywash replenished. Non-caring staff and non-responsive manager and non-responsive deputy manager. Breakfast was ok.

Well, this property could use some updates to the tiles, flooring, and a few spots here and there. But I do want to say that for 11 days the staff was our family away from home. Christina offered to bring breakfast when my sister was sick. Lisa was extra but also very accommodating. The breakfast was wonderful, smoked kielbasa sausage with peppers and onions, roasted breakfast potatoes and hot coffee made mornings exceptional. The night auditor was also very kind and walked throughout the property to make sure everyone was doing well. It is a 3 star property but it worked for us for what we needed. Thank you everyone!

The hotel was mediocre at best. Our room was terrible. There was a box fan running when we got there to try and dry the soaking wet carpet that was clearly from the AC unit leaking. The carpet was totally soaked and the room smelled of mildew and “wet dog”. The front staff offered me towels to put down on the carpet and some air freshener. No other rooms were available as they were sold out. I emailed the manger and there was no response just $25 off and a $5 parking fee that they don’t tell you about upon check-in. Would not go back. The Homewood Suites across the street is soooo much better.

I must convey my disappointment with my recent stay at your hotel. Despite my repeated requests for room cleaning, it went unaddressed for four days. Even the simple process of changing towels took an extended three days. Given the exorbitant price of $399 per night, I had anticipated a higher standard of service. The perceived reliance on COVID as an excuse for not cleaning my room raises concerns about cost-cutting efforts for increased profits. Regrettably, I've decided to never stay at your establishment again. Poor value for money. Period.

I stay at the hotel for a total of 11 days, visiting the area natural attractions and shopping. Check in / out ok Parking was busy, critical on weekends. Wifi ok. Very quiet, even next door to the busy Manchester cargo-airport. Breakfast was just as expected for this type of accommodation. Room: spacious, but nothing beyond ordinary. Problem is that housekeeping is almost inexistent. I had constantly to ask late at night at the lobby for clean towels and toilet paper, because no one had come to my room for days. Beds sheets were only changed after a week and because I had asked the cleaning lady to do so, as I approached her through the corridor. Like all over the USA, they allegedly suffer from staff shortage. We could see that. I would recommend choosing other options, especially for longer stays or / and if you don’t plan to be using the airport.