Orfeus Armin Hotel

WELL where do I start. I arrived at this hotel at 3 am after being delayed and 18 hours travel from start to finish. No welcome in arrival the staff speak very very little English, nothing was explained to me band in my wrist key given (yep a KEY) and shown to my room. My room was very nice quite large for single occupancy. My room was not cleaned everyday, sheets not changed all week I started with 4 towels 2 large and 2 small by the end of the week I had one large towel left which hadn’t been changed all week. No bottled water in hotel just water coolers that everyone filled their empty bottle up with. The pool bar opened at 11 am even tho it was busy from 8 am. Pool area ok but only 20 sunbeds and people putting their towels down from early morning and not turning up until middle of the afternoon. No indication as to where to get beach towel from so take your own they got shirts when people were using their towels from their rooms. Sunbeds really uncomfortable didn’t see staff checking the pool once during my stay. The food was awful breakfast consisted of carbs, bread rolls cereal or ham cheese salad typical Eastern European breakfast we even had chips one morning… who eats chips for breakfast? Lunch and dinner no better very very poor indeed and I’m not a fussy eater no childrens menu lots of guests just eating bread or going out for food which you don’t expect for all inclusive. The beach is about a 19 minute walk from the hotel or if you’re feeling lazy you can get the shuttle bus. The beach is very nice but very busy plenty of uncomfortable sunbeds too far away from the water so you have to run very fast over the boiling sand to reach it. The beach bar can not really be called a beach bar it’s more of a shack the food for lunch consisted of a plate of olives and a pancake like thing with a choice of filling that the lady made on her hot plate The staff at this hotel are quite rude and cannot speak English i met a couple of people that had things taken from their room, money and tablets when they complained to management they just laughed. There were a couple of incidents that were quite worrying a young child slipped round the pool and split her head open not one of the staff went to help it was the guests around the pool that helped with this situation, another time an English girl arrived at the hotel at night and the staff member that showed her to her room told her he would show her the beach once down on the beach he dropped his shorts and started waving around what his mama gave him when the person complained to management they didn’t want to know the rep did nothing to help her she was travelling on her own and just thought the guy was being friendly as he was staff The hotel is run down needs sorting out could be a lovely little hotel it is definitely not a 4 star hotel I would never come back to this hotel and if you are thinking of visiting DONT honestly go somewhere else

We are here now unfortunately we have been here since oct 24th and go home nov7th cant come quick enough ...we had to change rooms after 1 night ..rooms are basic very little hot water , resturant is same food everyday thats ok if u enjoy salad , breakfast is bread cheeses meat salad and eggs galour, snack bar at beach has now closed so cant even get chips there ..tea is fish spagetti rice and fried green things and everything is cold even wen 1st in resturant the juice in the machine is not even the flavor on the front , tea and coffee luke warm snacks consists of hard biscuits which they put out for 10 mins by the pool , their is no entertainment no pool table nothing all music is either russian or german ..no one speaks english at all here i would not recommend this hotel to anyone ..all inc drinks consist of russian vodka, whisky or beer but by 8pm they have run out of beer most nights .all drinks are seved in plastic cups and hot drinks served in paper cups lol... the pool slide operates twice a day for half an hour but unfortunately its closed for the season now ..absolutely nothing for children to do here at all wifi that you pay for hardly works .the free shuttle bus to the beach breaks down most days the beach snack bar is closed now but when it was open last week is was a death trap all the wood flooring was falling through as you walked on it , if u look at pics on website the hotel looks ok but i dont know wen they took the photos lol we have 1 plug socket in the room .desserts are thecsame everyday some sort of chocolate cake and watermelon , all drinks are served in paper cups and absolutely no one speaks english in the hotel

I’ve seen a lot of really bad reviews on here about this hotel. Which surprised me because I don’t know what people expected? We booked this hotel about a month ago for a week (9th-16th). 4 of us went and we payed about £300 for a week between all of us. One of the cheapest places I’ve ever stayed at, so we fully expected the quality to be below average. The food is fab as long as you’re not eating meat. The beach is fantastic, nice loungers and clean. the hotel room could do with more regular cleaning tbh, we had to ask for towels and loo roll a couple times. Drink are standard but can’t have alcoholic ones at the beach, just the pool area. Wifi is hit and miss but you can pay £1 a day and it’ll work ight. If you’re going just for the hotel experience don’t bother. But if you’re going for a cheap holiday to explore the area then it’s a great base camp!

the hotel Nergos Garden was a horrible, very dirty, very stinky, no sheet on the bed , dirty towel , and the more surprise was for the sink where we wash the face and the hands, the water was literary white and with sand from the beach this was unbelieve!!! no cleat at all, same dirty plates and cups on the corridor for 4 days... awful. i have mo0re and more complains about the broken things and dirty aera.. but just for the future customer this is not at 4 star hotel, even 3 or 2. The only thing was ok, are the customer service for worker, there was friendly and attend, only three speak in English but they are a friendly staff.

the service is sh!t, no one speaks english, nobody cleans your room as in housekeeping, the food is awful and was couple days old. the wifi isnt free you have to buy it, the ceiling in the toilet is always leaking

If you are reading this and have booked here get the booking changed!! I read mixed reviews, but staying open minded I though it will be fine and now I really wish I’d changed our booking. I bought my husband and 3 children to what feels like a dirty squat. It’s old, unclean, unsafe in places due to live electrics, nothing works and no one helps when you ask. The shower doesn’t work, one child is sleeping on the floor, the food is not worth trying…the restaurant served hardly anything…one strange soggy but dry chicken dish, fish heads, boiled rice, boiled plain cauliflower, plain spaghetti and a few salads. That’s it! there was only that, no choice, nothing for children at all. You can also only get water and juice in the restaurant no fizzy drinks or alcohol. When I asked for wine at the pool bar he said he only had white wine, but what he actually gave me was watered down apple juice, it’s exactly the same as what comes from the juice machine in the restaurant. Please listen and do not come here, they must be ready for closing or being closed down. Unfortunately we also seem to have booked through a useless holiday company who also don’t seem to care, we arrived at 4am in the morning to an inhabitable room, with smashed glass on the floor, a door that didn’t lock, a broken bed and filth everywhere. I still haven’t seen a cleaner yet. We used Google translate to the man on reception but he couldn’t/wouldn’t help telling us to come back at 10am. We lifted the mattress off the broken bed and slept on the floor, we all slept for a couple of hours in our clothes not wanting to unpack a thing. Still waiting for help….