Gæstebruger
12. juli 2025
Arrived yesterday and didn’t want to judge the late night meal, but was VERY concerned by the fact that they let everyone touch the food items for the next day with their bare hands. Arrived to a beautiful room, but broken (still broken) shower and a safe that doesn’t work (resolved the following day/today). Can down to breakfast and the food is LIMITED. Very very little to choose from, and no fresh cooking/food. It’s either cereal, bread, salad, fried eggs or random bits and bobs that don’t provide sufficient info on allergens… which resulted in an immediate reaction. Juice is overly sweet and is nothing short of a health risk. CATS everywhere. Allowed to roam in the dining hall and climb on seats and tables whilst you eat. Now I know people love cats, but I’m allergic. Raised with reception, who apologised and said it wouldn’t happen again… Most food outlets are shut, no idea why and no communication. Food is stale and tasteless. Lunch had the most variety so far but isn’t hard to beat what was available for breakfast. There are 2 slides with 1 life guard who sits at the bottom, no one at the top to ensure child safety. Lifeguard cannot see the whole pool from their positioning due to the L shape of the pool. Volleyball took over the pool and prevented the kids from using the slides, and the remainder of the pool due to how aggressive they were. They did serve Ice cream from 3pm but 1 person serving and took 15/20mins in the line but not really an issue. Came upstairs to get ready for dinner and saw the lovely cleaning team who said they don’t work Sundays, so rooms will not be cleaned. Went down for dinner… variety is not a thing here, and hot plates must not work as the food is cold on every hot station. They serve pizza, nuggets, chips, salad and random unmarked pieces of meat. To put it into perspective, the bread section is bigger than the food section. Seated, not drinks service available, you have to go and get your drinks from OUTSIDE and bring them to your table. Greeted once again by 2 stray cats, who were eating left overs. Workers walked straight past, acknowledged them and kept going. Cats walked up to our table, where myself and my kids were sat and had to shoo it away. Raised with reception who said they’ll address it on Monday (today is Saturday). The rooms (other than the broken shower) is really nice and spacious but doesn’t make up for all of their other shortcomings.
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