Primasol Hane Family Resort Hotel

The pillows was the fluffiest I have ever slept on. Staff was full of help and willing to go out of their way for the guests. Lots of food choices catering to all tastes. Willing to return in future years to come. Very near the beach only a 2 minute walk. The facilities was top notch could not beat any of them.

To start ws lovely reception staff were great, The rest of the staff are miserable and the food is poor to say the least, we were served ball of dirt as breaded mushrooms and staff didn't give a crap, Waiting to see what hanes say about it but it's disgusting.

We have just arrived at this hotel, 2::15am, and we are absolutely appalled at the reception. The receptionist Fatima did not welcome us, asked my husband to fill in check in forms with passport details ( a job she should be doing herself as the receptionist and the first face for this hotel). We were taken to our room, to our horror only space for 3 people to sleep, one double bed and one single bed. We are a family of 4, 2 adults and 2 children 8yrs and 11yrs (who are expected to share a single bed for 2 weeks) We are booked in a “standard double room” for 4 people, so any standard room we expect simple and standard but a minimum of being able to sleep 4. To our disgust the lady at reception was rude, no customer service, no apology, no solution just “its all we have and thats all you will get, thats what you booked” We are here for 14nights and i dread my first day in the morning. No English speaking manager, the receptionist could hardly speak English herself, but said “i can speak German” and when I continued to complain all she did was call the “Night Manager” who spoke loudly and walked off. My children were tired and distressed and I dread whats to come. AVOID THIS HOTEL if you are a family with children and expect to have enough room to sleep 2 kids and 2 adults in one room. Pictures included are of a fold bed placed in a already small room, where it is not safe to move around without trapping your foot unless you want to climb over the bed. This is not 1 star service let alone 4 star. Shame on this hotel for advertising sleeps 4 and provides room for 3 only.

Otele ilk girişte resepsiyondaki görevli çok ilgiliydi. Bilekliklerimizi taktı otelin olanaklarını kullanmaya başladık öğlen odamıza yerleştik oda temizliği idare ederdi. Kahvaltı öğle akşam yemeği güzel hergün et çıktı. İlk iki gün aşırı kalabalıktı. Sonra biraz sakinledi. Genel alanlar temiz her gece yıkanıyor . İçki içmek isteyenlere çeşit çok az kokteyl ücretli animasyon zayıf ve yabancı misafirlere çok ilgili Türkseniz o ilgiyi çok beklemeyin. Rami Bey çok samimiydi ayrıca teşekkürediyoruz. Bazı personeller çok yüzü asık yoğunluktan olabilir diye düşündük. Denizi sahili konumu yeme içme muhteşemdi . Otel genel anlamda çok güzel temiz yoğunluktan ufak tefek şeylere de takılmamak lazım. Ufak bir eleştiri çalışan personeller biraz daha güler yüz ve Türk misafirlere de yabancı misafirlere gösterdiği ilgiyi görmek isterdik.