Coral Resort and Spa Centrally Heated Mountain Side Resort Manali

During our recent stay, we encountered numerous issues that made us seriously question how this property earned a 5-star rating. Based on our experience, it felt more like a 3-star hotel at best. While the staff was courteous and accommodating, many essential aspects of a luxury stay were severely lacking. **Positives:** The staff was polite, attentive, and eager to help. The General Manager personally greeted guests, and the team’s friendliness seemed to be the primary reason the hotel manages to maintain its current business. **Areas for Improvement:** 1. Limited Kitchen Service: The hotel’s kitchen closes at 11 PM, which is highly unusual for a 5-star property. Even during peak season, the latest the kitchen reportedly stays open is 1 AM. A limited late-night menu should be standard to accommodate guests arriving late or in need of a snack after hours. 2. Noise Disturbance: On our second night, we were disturbed by loud music, shouting, and inappropriate language coming from nearby rooms well past midnight. As we were traveling with a young child, this was particularly concerning. Our first call to room service went unanswered, and although a subsequent call was acknowledged with a promise to resolve the issue, no action was taken. Multiple follow-up calls also went unanswered, leaving us frustrated and sleep-deprived. 3. Non-Functional Amenities: - Television: Upon arrival, the TV didn’t work because the set-top box hadn’t been recharged. We had to call the reception, and after some delay, a staff member replaced it. While this was eventually resolved, such oversights are unacceptable at a 5-star property. - Kettle: The in-room kettle was non-functional and appeared to be there purely for show. This was inconvenient, especially given the lack of late-night room service. 4. Poor Wi-Fi Connectivity: The Wi-Fi was extremely unreliable, disconnecting frequently. In today’s connected world, this is a critical issue. Fortunately, our mobile data coverage was strong, which helped us stay connected. 5. Food Quality: While food preferences are subjective, we found the taste and quality of the food to be subpar, particularly for a hotel claiming a 5-star rating. We have had better dining experiences at well-rated 3-star hotels. 6. Hot Water Issues: This was the most persistent and frustrating problem we faced. Upon check-in, there was hot water in the bathroom, but by the next morning, it was barely lukewarm. We reported the issue, and the front desk assured us it would be fixed. The following morning, the same issue occurred. After waiting for over 30 minutes, we received another assurance that hot water would be available, but the problem persisted. By the third morning, after multiple complaints and delays, we had no choice but to check out without taking showers. Shockingly, we overheard staff discussing similar complaints from other rooms, indicating a widespread issue that should have been urgently addres

Good food and hospitality. Staff behavior was excellent. Location was excellent. Rooms was spacious. Child enjoy a lot. Ambiance was excellent. Specially live music with dinner. Garden area was good. . Mall road was nearby only. All was goods and peaceful

Best hotel ever visited, specially for hospitality, very polite staff from reception to housekeeping and restaurant, take care of all the needs of customer individually, Thanks to the whole management and staff for the wonderful stay at hotel