Quality Hotel the Mill

I stayed at this hotel on 7 November and it was one of the worst hotel experiences I’ve ever had. I checked in around 22:30. My booking clearly showed that the room can accommodate two guests, and the front desk did not mention any rule about “no visitors or additional guests after 23:00”. Around midnight, my boyfriend arrived and we went to the front desk to add him as a second guest. At that moment the staff suddenly told us that after 23:00 they cannot accept visitors, and refused to check him in. When we explained that we were both legitimate guests, the staff changed the reason and said: • the room was “too small for two people”; • my booking was “only for one person”. Both statements contradict the confirmation on my booking, which clearly states the room is for two people. Even after I showed this, the front desk still refused to let him check in. We then asked if my boyfriend could book a separate room, but the staff said there were no rooms available. We were left with no option but to check out around midnight, after staying for just about one hour. What shocked me the most was the staff’s attitude. Feeling unfairly treated, I asked: “Are you ******?” and he actually replied: “Yes, I am.” Whether he thought it was a joke or not, this is completely unacceptable and extremely unprofessional, especially towards a minority guest. Because of the lack of clear communication about their policy, the refusal to honour a booking for two guests, and the staff’s openly discriminatory remark, I would never stay here again and cannot recommend this hotel to anyone who cares about basic respect and fair treatment.

Nice enough, but no fridge, no shampoo and conditioner, can't open windows.

We had a lovely stay at Quality Hotel the Mill which was very centrally located. Our family room was spacious and clean and the breakfast buffet was great! The kids especially loved the waffles and enjoyed the board games in the lobby. Very friendly staff at reception that refridgerated some snacks for us that we wanted to take on the airplane next day.

Honestly the most friendliest people I’ve met and will honestly bend over backwards to help you I can’t wait to come back, Thank you to all staff

room is spacious and clean, staff are friendly. the breakfast is the highlight of the stay

I felt a bit itchy when I sleep on the bed, maybe I’m very sensitive and allergy.