Gæstebruger
8. august 2024
I recently had a disappointing experience at Onda Cafe on the beach, where there seems to be a group of staff involved in scamming guests, led by a girl named Nancy. After booking a 5-day all-inclusive package, I was unexpectedly presented with an uncommunicated bill upon checkout on August 5th. Despite my efforts to address the issue, the staff refused to engage since I was recording the conversation. Nancy was extremely disrespectful, screaming at me. Thankfully, the polite head of security, Mr. Onyango, was there to witness the situation and tried to handle it maturely. Unfortunately, the hotel management did not intervene, seemingly hiding behind security, which suggests that such scamming practices are part of their business. My stay, which I had hoped would be pleasant, turned out to be traumatic, and I would not recommend this hotel to anyone. Their customer service is terrible, and the staff are rude and unresponsive. Shockingly, a staff member entered my room at night using a spare key despite my presence, which is completely unacceptable. Additionally, the service was slow, and I had to repeatedly ask for drink refills at the bar. For a hotel that claims to be four-star, the standards fall drastically short. Nancy wrongfully charged me and screamed in my face, while Sofia at the reception displayed a poor attitude throughout my checkout process on August 5th at 11:30 AM. During my break from work in October, I'll be taking legal action against the staff who mishandled me and the hotel for being so negligent. Mr Onyango did his part to calm the situation, but I will be taking action against Nancy and the hotel.
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