Apartamentos Pinar Malaga Centro

What a contrast from my review in November 2023. 5th time staying in these apartments, again for a very special occasion. Different block this time and it did not live up to our expectations . Again a very clean apartment, and that’s the only comparison. Street noise was awful, would last to 5 am, very disturbed sleep every night. To get a warm shower proved quite difficult, had to turn on other taps for warm water. Air conditioning was so noisy you couldn’t have it on when in apartment, and it was 32 degrees outside. I did video it, and the pleasant 3 male staff who were present on checking out, Victor asked me to send it to them, for a manager to review it. Which I did but have not received any response. As for the female staff member who attended to us at check in, might benefit from a customer relations course. She was not welcoming, not even a smile. I have been promised a lovely apartment if I do book again, but unsure now, when they can’t even respond to my complaint. A shame really as their location is great and and fantastic restaurants on the same street. If I had only paid €300 for this accommodation then fair enough, but when you pay more than €500, you expect better. Also I think they should acknowledge returning guests

Not family friendly: Pure Racket and Profiteering: Prices were extremely high to start with and in addition we were charged EUR 45 for 3 nights for our 7 year daughter. We were told this is due to additional cleaning, which was absurd as we did not ask for additional beds or facilities just used the standard apartment as it was. Noise from street, other tenants and neighbours. First night we could not sleep until 3-4 am due to constant high noise from above floor. Each night was either the outdoor traffic, or tourists partying into the morning slamming doors and chairs. Management knew about the party in the first night yet did not give us a different room even as we were a family with small kids. Air conditioning: extremely strong even when set on minimum. After just 4 hours on, both I and my wife got sick and it lasted 4 days into our vacation to recover. Uncomfortable pillows and sofa bed. No tourist information at reception, not even a city map (we were given.a useless black and white xerox like 30 yrs ago). The apartment is known locally as a business that exploits local cultural and amenities for the benefit of its owners and detriment of the wider community - there was a show on the local to about this place.

We had a fantastic week-long stay at Pinar Apartments Hotel. The apartments were exceptionally clean and boasted an excellent location, centrally situated near restaurants, shopping, and the beach. The reception staff was friendly during check-in, and it's worth noting the impeccable cleanliness of the apartment upon our arrival. The French balcony offered a lovely view, and overall, my partner and I are highly satisfied with our experience. We're contemplating a return in the near future. Highly recommended!

I have stayed in these apartments on 4 occasions and never have been disappointed. They are lovely, clean, well equipped,comfortable, and location is fantastic. This time my husband booked them for a family surprise for my birthday, unfortunately he made a few booking errors. The amazing staff fixed this for us, no problem, which we are truly grateful. This made us have an enjoyable holiday to remember forever. One lady in particular, really did go out her way to help us, wish I got her name. She was so pleasant and helpful. Thank goodness for google translate 😀. Can highly recommend these apartments, they have so many , to suit different everyone’s needs. 10 minutes walk from train station

Bright, roomy apartment very similar to the pictures shown. Close to many venues in the historic center city. An excellent location and place to stay. Staff was helpful and since we stayed 8 days there was cleaning service included once during our stay.

Spent five great nights in this property. Check in by Valeria was fast and efficient. They took care of getting some ID information in advance which made the procedure go smoother. Yes, there is a 150eu deposit (refundable) but I do prefer it to the AirBN which charge a cleaning deposit which you never see again and on top you have to leave the space spotless. Staff at Pinar, Andrea, Priscilla, Marina and Andrea were available at all times. There is a real front office. A gent who I did not catch his name, came up to the apartment to help me with the safe box. The last 2 nights I had a guest and Pinar provided linen and fresh towels for the sofa bed at no extra charge. The location is accesible to all kind of good food and markets. Plus access to museums within walking distance. Price wise is the best i got while visiting Spain. Gracias, Pinar