Novotel Suites Malaga Centro

Big room, really clean, near the city center Breakfast a little bit expensive for the offer

We came here from a budget hotel so our thoughts on entering the room first were wow and amazing. I've stayed in 5 star hotels few times and also 1 star hotels so have an expectation of rooms and service. The room is spacious. The bed is big and comfortable. Got a good rest. There is a comfortable couch, big TV, separate toilet, shower and bath tub, mini kitchen area and AC. Room: Spacious, modern, comfortable, dining table but only one chair... Mini Kitchen: There was a mini fridge, microwave, kettle and sink but no cutlery which seemed strange as you would expect these things to be there. You had to request cutlery etc.. at reception and collect from the buffet area yourself. Shower: The shower was awesome. Spacious with overhead and handle shower. Lots of toiletries. Could have benefitted with more hangers. Has an appealing deco. Reception: Took some time to check in with people before us in a queue. Maybe checkin can be streamlined more especially if all prebooked and prepaid. We were able to add late check out till 5pm for about £20. We came back to the hotel before 5, I asked for some tea bags, but was given a key card, which was weird but just misunderstanding but it meant wasting few minutes we needed for packing. Then our key card wouldn't work on the door which took another few minutes to fix. We were able to get some hot water for the tea afterwards which was kind of them. There is a gym but didn't get chance to use it. Some staff has good English so communication isn't an issue and they will help you with what you need.

Good location near the city center clean and the room was big staff friendly

Nice and friendly staff, was fairly professional. Wouldn’t say it’s 4* at all, would say closer to 2-3* but the suite was very nice. Had a mini kitchen type thing with a microwave and a sink, separate toilet from shower and bath. There was a separate shower and a separate bath. It was fairly spacious and actually quite a nice room.

The location is great. But no cool air/c in the winter and feel too hot inside.

The staff there were so nice and friendly! I booked a room on an upper floor and everything was nice, except for the bathroom. I have no idea why they placed the toilet stool separately from the bathroom, and the room for the stool was so tiny. There was also dust flying from the ventilator when I closed the door. But what I liked the most was the shampoo and body lotion provided in the room. They were all from the Holand brand Rituals, so nice and refreshing after taking a shower or a bath.