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Bekræftede anmeldelser
Placering8.3
Faciliteter7.5
Service6.9
Renlighed7.7
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Negative anmeldelser(33)
Jasmin mohd-zain
Superior Suite med Badekar
Overnattede i feb. 2025
Solorejsende
4 anmeldelse
7.0/10
Slået op den 12. mar. 2025
Self check in was a hassle..have to take abt 20-30 minutes. But on floor 28 with a spa bathtub and a clear view to the city - i had a wonderful time!
Oversæt
Svar fra overnatningssted: Dear valued guest , Thank you for the rating and feedback , we sincerely apologize the hassle and inconveniences you had during the stay . For the feedback , we shall look into the related matter and make improvement to have our guests a better experience stay the next time . We appreciate for your valued time and review . Welcoming to revisit to us , we are excited to see you soon again . Apologize if there are any inconveniences caused.
Gæstebruger
Familie-suite
Overnattede i jan. 2025
Familie
4 anmeldelse
2.0/10
Slået op den 12. feb. 2025
There is no service quality and no front desk to serve you. All through information. In addition, there is no light in the toilet. It is broken. No room change or replacement. They just leave it alone. The second room has only one room card, which is very inconvenient. If you want to go swimming, smoking or convenience stores, you must be accompanied by your whole family because the elevator can only be used with a room card. Very bad experience
没有服务素质 也没有前台为你服务全部通过信息。再来厕所没有灯 ,已经坏了没有换房间也没有换人来维修.他们只是放任不管.第二房间只有一张房卡 非常不方便 当年要去游泳,抽烟还是便利店 必须全家人陪同因为电梯必须使用房卡才可以使用 非常差的体验
Tiada kualiti perkhidmatan dan tiada meja depan untuk melayani anda semua melalui maklumat. Kemudian tidak ada lampu di tandas dan mereka tidak menukar bilik atau menggantikan orang untuk membaikinya.
Oversæt
Svar fra overnatningssted: Dear valued guest , We sincerely apologize for the issues you've encountered during the stay . As simplify and aim to provide more convenience to our guests , we provide our customer service contact to our guests for further assist during the stay . The room maintenance issue we shall have our maintenance members to standby as require . The access card possession we regret inform as the management policy , some unit shall only entitle with 1 access card . Thank you for your valued time and review . 亲爱的尊贵客人,我们真诚地为您在住宿期间遇到的问题表示歉意。为了简化流程并为客人提供更多便利,我们向客人提供了客服联系方式,以便在住宿期间提供进一步的协助。对于房间维护问题,我们将安排维修人员根据需要随时待命。关于门卡问题,我们很遗憾地通知您,根据管理政策,特定房间仅配发一张门卡。感谢您宝贵的时间和反馈。Tuan/Puan yang dihormati,Kami ingin memohon maaf dengan tulus atas masalah yang anda hadapi semasa penginapan.Bagi memudahkan dan memberikan lebih keselesaan kepada tetamu kami, kami menyediakan nombor perkhidmatan pelanggan kepada tetamu untuk bantuan lanjut semasa penginapan.Bagi isu penyelenggaraan bilik, kami akan memastikan ahli penyelenggaraan bersedia apabila diperlukan. Mengenai kad akses, kami kesal memaklumkan bahawa menurut polisi pengurusan, tertentu unit hanya berhak menerima 1 kad akses.Terima kasih di atas masa dan ulasan berharga anda.
Wee123321
Superior Suite med Badekar
Overnattede i nov. 2024
Par
22 anmeldelse
6.0/10
Slået op den 24. dec. 2024
The location was okay. Cleanliness so far so good.but need to pay parking fee
Oversæt
Svar fra overnatningssted: Dear valued guest , Thank you for your support and rating , glad that you had a good experiences and meet your expectations during the stay . We appreciate for your valued time and review . Welcoming to revisit to us , we are excited to see you soon again .
Anonym bruger
Executive suite med kingsize-seng
Overnattede i sep. 2024
Andet
23 anmeldelse
10.0/10
Enestående
Slået op den 30. okt. 2024
This is the perfect hotel for a romantic getaway in (Location). The downtown area on Main Street is a best-kept secret, and the (Hotel Name) offers everything you need if you feel like you need to vent out.
Oversæt
LA JOHN
Executive suite med kingsize-seng
Overnattede i mar. 2025
Forretningsrejsende
6 anmeldelse
5.5/10
Slået op den 9. maj 2025
This round is very different for me. Too much term and condition. . Deposit refunds have to wait for 2 weeks or more. strangeness with them even I was a regular with this owner
Oversæt
Svar fra overnatningssted: Dear valued guest , We sincerely apologize for any inconvenience caused during your stay. The deposit refund shall takes up to 5-7 working days to process after the guests take departure (Excluded weekend & PH , state holiday in malaysia *Per policy , no claims during the stay) . We appreciate for your valued time and feedback . We wish for you to revisit us in the future. Apologize for the inconveniences .
CempakaSireh
Executive suite med kingsize-seng
Overnattede i jan. 2025
Rejs med venner
29 anmeldelse
8.0/10
Meget god
Slået op den 2. feb. 2025
All good. Easy to self checkin
Oversæt
Svar fra overnatningssted: Dear valued guest , Thank you for your support and rating , glad that you had a good experiences and meet your expectations during the stay . We appreciate for your valued time and review . Welcoming to revisit to us , we are excited to see you soon again .
LeeAkbar
Executive tvillingesuite
Overnattede i okt. 2024
Solorejsende
14 anmeldelse
7.5/10
Slået op den 8. nov. 2024
Love the room with affordable rates. Alot of nearby attractions and food. 🙌
Oversæt
maulana87
Executive tvillingesuite
Overnattede i okt. 2024
Rejs med venner
13 anmeldelse
6.0/10
Slået op den 13. nov. 2024
Ok,but 1st room dirty and give replace new room.
Need improvement.tq
Oversæt
Big Dream
Executive suite med kingsize-seng
Overnattede i feb. 2025
Forretningsrejsende
29 anmeldelse
10.0/10
Enestående
Slået op den 28. mar. 2025
Located at Melaka Downtown area, surrounding lots of F&B outlets, room cleanliness up to expectation.
Oversæt
Svar fra overnatningssted: Dear valued guest , Thank you for your support and rating , glad that you had a good experiences and meet your expectations during the stay . We appreciate for your valued time and review . Welcoming to revisit to us , we are excited to see you soon again .
Anonym bruger
Executive tvillingesuite
Overnattede i aug. 2024
Par
58 anmeldelse
10.0/10
Enestående
Slået op den 6. sep. 2024
The hotel is nice just the deposit is very expensive which is rm200. Please improve
Oversæt
SmrtMnk
Executive suite med kingsize-seng
Overnattede i jan. 2025
Solorejsende
8 anmeldelse
9.5/10
Vidunderligt
Slået op den 10. feb. 2025
It was a little complicating for me when I arrived to check in, but eventually I got it. It took a little longer than I expected to check in, but once through everything was fine. The room I had was nice and clean.
I did have an issue with the leaking tap and reported it via WhatsApp, which seemed to be their way of communicating. I also reported via the Trip messaging site, but did not get a response. Thankfully it was not a major issue and I had another sink in the kitchen area to use.
Other than that, all was good.
Oversæt
Svar fra overnatningssted: Dear valued guest , We sincerely apologize for the issues you've encountered during the stay and late response . We shall have the maintenance team member to standby as require . Glad that you had a good experience during the stay despite all others . Welcoming to revisit to us. Thank you for your valued time and review .
Gæstebruger
Executive suite med kingsize-seng
Overnattede i dec. 2024
Par
2 anmeldelse
2.0/10
Slået op den 31. jan. 2025
Don’t ever come to this hotel! It’s under The Pines Hotel but rented out as an Airbnb. They don’t even inform u about the check-in process until u reach the reception, where they then tell u to contact the Airbnb owner. The whole check-in took me half an hour, totally wasting my time.
When I gave feedback over the phone, they even hung up on me! U have to collect the key from a place opposite the hotel and return it after. The deposit and refund process is also super troublesome, requiring u to key in tons of info.
Even though it’s cheap, it’s such a scam—don’t ever come here!!!
Oversæt
Svar fra overnatningssted: Dear valued guest , We sincerely apologize for the issues you've encountered during your stay . For the feedback , we shall look into the related matter and works on the improvements to have our guests a better experience stay the next time . We appreciate for your valued time and feedback . We wish to have you revisit to us the next time. Apologize for the inconveniences and dissatisfactions .
YAP JOON LEONG
Executive tvillingesuite
Overnattede i dec. 2024
Forretningsrejsende
1 anmeldelse
2.0/10
Slået op den 10. feb. 2025
Very poor management, bad service, until today still didn’t refund my deposit. 24 Jan- 10 feb ,17fh days . What the sxxx you are. , complain twice also no use, also no reply me , if I see your boss I will scold him. Trip Member beware this company, trip.com please warning this company, a lot of member has been Cheated, I will report to melaka police station , give them a lesson.
Oversæt
Svar fra overnatningssted: Dear valued guest , We sincerely apologize for the issues you've encountered during the stay . For the refund process shall takes 3-7 working days to refund . If you havent get the refund as the mentioned day , you may feel free to reach to our customer service 03-7890 5005 for further assist . Thank you for your valued time and review .
Jayson Lee
Familie-suite
Overnattede i mar. 2025
Forretningsrejsende
7 anmeldelse
10.0/10
Enestående
Slået op den 19. apr. 2025
The room is very big space !!! The location is in the city of melaka !!!
Oversæt
Svar fra overnatningssted: Dear valued guest , Thank you for your support and rating , glad that you had a good experience and met your expectation during the stay . We appreciate for your valued time and review . We’re excited to welcome you back and see you again soon .
Chrisbsb_1
Executive suite med kingsize-seng
Overnattede i jul. 2024
Familie
13 anmeldelse
6.5/10
Slået op den 10. aug. 2024
Spacious room and same building as the pine hotel. Yet no hot water during the shower.