Pullman ZamZam Makkah

The location of the hotel was excellent, very close to Haram. The service was really fast and efficient. The rooms although, were slightly old and felt used and not as “clean” as some of the other clock tower hotel rooms. Also the amenities in the bathroom can be improved by adding more like toothbrush toothpaste were not included which we expected. Also there was no blow drier or oven in the room to heat up food items. These improvements can lead to a better experience and for us to book again with Pullman Zamzam.

Good hotel, good room, food is delicious, and location is near to Alharam. And also nice people, special for Ms. Ghusun bamufleh, for help me to express check in, good job and 5 star for Ms. Ghusun bamufleh. I love this hotel I like the food And also the people is Verry friendly I Will come back again to this hotel, insyaallah

I arrived at the hotel check in at 3 pm And I put my stuff in the room then went for Umrah, after finishing and returning to the hotel the door key card could not be used then I reported to the receptionist, they asked again what time I checked in, and whether there was anyone inside. As if not believing it, the receptionist tried to call the room. after that they asked the leader. after waiting about 20 minutes and finally the card was reset again. the point is please improve the system and communication.