Time Ruba Hotel & Suites

It is a wonderful place to stay in Makkah. The staff are professional, friendly, and clearly experienced, making the stay smooth and pleasant. The value for money is excellent and the quality of service far exceeds the price paid. The only area that could be improved is the restaurant, which is average compared to the rest of the hotel’s exceptional standards.

I stayed at TIME Ruba Hotel & Suites and while the staff were very kind, helpful, and respectful, the overall experience didn’t meet expectations for a hotel of this category. Breakfast was repetitive with very little variation from day to day. When it comes to the room, I booked a suite (their best according to reception), yet there were several issues: • Stains on the carpet • Burn marks and damage on the curtain • Dirty couch • The balcony door wouldn’t close properly • Poor maintenance overall (e.g., torn fabric, damaged furniture) Additionally, I found a bug on the bed and experienced a lot of mosquitos, possibly because of the faulty balcony door. The swimming pool experience was also disappointing. The sauna was out of order, the steam room was permanently closed, and the jacuzzi wasn’t working. The male pool was delayed in opening, yet it closed on time—meaning less swimming time than scheduled. The shuttle service to Haram lacked clear communication. Neither the reception nor the driver provided proper guidance on where to find the bus at the Haram, or where it stops. When asked, the driver just vaguely pointed in the general direction. I believe the hotel staff are doing their best, but it’s clear that they are not given enough resources or support from management. This place has potential but currently falls short in many ways.

all things are good but the bus service is very bad, the location of bus stop far from harm. so all things good became not good. i suggested them to change the bus stop Location is like 2024 bahind the tower of hour. really the reputation of this hotel is good, but because bus service now became not good.