Sheraton Makkah Jabal Al Kaaba Hotel

The hotel is very nice and clean. Staff are very polite and friendly. They cleaned the room every day. The hotel is 5 min walk to the haram, but from the 114 gate (women’s prayer area). Will need to walk a little bit more to gate 79 (king Fahad gate)-Umrah gate. Will need to go up a small hill. Close to the bus station (9min). Will need to go up a small hill.

I had booked a junior suite with breakfast and lounge access. However, i was surprised when I was told upon check-in that I don't have lounge access. I was totally disappointed and complained to trip com. Joyce was the trip com rep who called me back and asked for a few minutes to talk to the hotel. During this time, the female customer service rep Miss Lama called me and offered an upgrade to the executive suit with lounge access. I am very thankful to Miss Lama, who provided an exceptional service and also said that this is your 2nd home. Other staff Miss. Darwesha Ebrahim Miss. Maha Alsufyani, Mr.Kaisul Hassan, and another female Saudi staff at lounge reception were excellent and definitely an asset to Sheraton Hotel. Miss. Joyce from Trip.com is an exceptional staff with a very positive attitude to resolving the issue. Thank you, Trip.com and Sheraton Hotel Makkah

Good but due to the Haram construction did not have easy access to Masjed. They don’t have shuffle to Haram, even a gulf car