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Placering4.5
Faciliteter4.2
Service4.3
Renlighed4.3
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Gæstebruger
Premier-værelse med to enkeltsenge
Overnattede i feb. 2024
Forretningsrejsende
6 anmeldelse
1.5/5
Slået op den 6. apr. 2024
Tjenesten på hotellet er meget dårlig. Tjeneren stjæler ting kl. 23.00. Hvis du tager en taxa fra hotellet bliver fundet mange gange, får gæsterne bøder for falsk at anklage dem for at ryge.
Oprindelig tekstOversat af Google
Svar fra overnatningssted: Kære gæst, Vi sætter pris på din forståelse med hensyn til rygeafgifterne. Vores beslutning om at anvende disse gebyrer var baseret på rapporter fra andre gæster, der havde klaget over lugten af røg, kombineret med din anerkendelse af situationen. Vi stræber efter at opretholde et behageligt og røgfrit miljø for alle vores gæster, og dit samarbejde med at overholde vores politikker er meget værdsat. Hvis du har yderligere spørgsmål eller bekymringer, er du velkommen til at kontakte os. Your Valero Grand Suites by Swiss-Belhotel
Gæstebruger
Suite med 1 soveværelse
Overnattede i aug. 2024
Solorejsende
2 anmeldelse
1.5/5
Slået op den 24. sep. 2024
Modtagelsen var den værste
Da jeg tjekkede ind, kunne min reservation ikke bekræftes, og jeg blev behandlet dårligt, hvilket gjorde mig meget vred.
Selvom jeg havde en reservationsbekræftelsesmail fra trip.com på japansk, fik jeg besked på at kontakte trip.com for at få bekræftet❗️ Efter mere end 30 minutters frem og tilbage virkede det som om reservationen endelig blev bekræftet, men der blev ikke givet nogen undskyldning Der var også nr
Absolut ikke anbefalet
Oprindelig tekstOversat af Google
Svar fra overnatningssted: Thank you for sharing your experience. We sincerely apologize for the poor reception service and the frustration you faced during check-in. This is certainly not the level of service we aim to provide. We will address this issue with our team to ensure better communication and customer care moving forward. We deeply regret that your experience was marred by this and appreciate your feedback.
Aitangsancangzhendeshitaihaola
Premier-værelse med to enkeltsenge
Overnattede i jan. 2024
Solorejsende
2 anmeldelse
2.2/5
Slået op den 10. feb. 2024
Værelset var ret rent. Der var en lugt, når udstødningsventilatoren var tændt. Badekarret var revnet 2.000 pesos Lufthavn pick-up og shuttle bus afgifter var også 2.000 pesos. Jeg råder alle, der er i transit, venligst ikke book det.
Oprindelig tekstOversat af Google
Svar fra overnatningssted: Kære værdsatte gæst, Tak fordi du valgte Valero Grand Suites by Swiss-Belhotel til dit ophold. Vi værdsætter din feedback og undskylder oprigtigt for ulejligheden, du måtte være stødt på. Din indsigt er uvurderlig for os, og vi behandler proaktivt områder for forbedring. Hvis du har specifikke detaljer eller forslag, vil vi sætte stor pris på dit input. Vores mål er at forbedre dine fremtidige oplevelser med os. Ser frem til fornøjelsen af at byde dig velkommen tilbage. Dine Valero Grand Suites by Swiss-Belhotel
Ziyoufenghuanqiulvxing
Premier-værelse med to enkeltsenge
Overnattede i feb. 2024
Familie
8 anmeldelse
1.0/5
Slået op den 14. maj 2024
Meget utilfreds Hotellet mistede mit pas og nægtede at indrømme det. Jeg er aldrig stødt på et hotel med så dårlig service.
Oprindelig tekstOversat af Google
Svar fra overnatningssted: Kære Shuaiqidebaikaishui, undskyld oprigtigt for ulejligheden i forbindelse med dit pas. Efter grundig undersøgelse fandt vi dog ingen rapporteret tilfælde af et mistet pas. Ikke desto mindre tager vi dine bekymringer alvorligt og er forpligtet til at hjælpe dig på enhver måde, vi kan. Du kan kontakte os direkte, så vi kan undersøge nærmere, Your Valero Grand Suites by Swiss-Belhotel
Jnrck
Overnattede i apr. 2023
Andet
1 anmeldelse
1.0/5
Slået op den 4. maj 2023
Forsøgte at annullere min reservation, men tjey lod mig ikke grunden til, at vores bil var på nummerkodning, så vi kunne ikke gå til makati og tjekkede ind tidligt, anden grund er, at placeringen er meget langt fra lufthavnen
Oprindelig tekstOversat af Google
Eshy
Premier-værelse med to enkeltsenge
Overnattede i jan. 2025
Rejs med venner
3 anmeldelse
4.0/5
Meget god
Slået op den 28. feb. 2025
An amazing experience, convenient location , Great Amenities . It’s comfortable, Classy and Cozy . Definitely recommend
Oversæt
Svar fra overnatningssted: Thank you for your wonderful review! We're thrilled to hear you had an amazing experience and enjoyed the location and amenities. We truly appreciate your recommendation and hope to welcome you back soon!
Platinum Giude
Premier-værelse med to enkeltsenge
Overnattede i jan. 2025
Par
105 anmeldelse
4.0/5
Meget god
Slået op den 13. feb. 2025
The room is big. Clean. Convenience store nearby. Greenbelt shopping mall is about ten minutes away by foot.
Oversæt
Svar fra overnatningssted: Dear Platinum Giude,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.Your Valero Grand Suites by Swiss-Belhotel
Vladyshevskii
Suite med 1 soveværelse
Overnattede i jan. 2025
Par
4 anmeldelse
2.2/5
Slået op den 10. feb. 2025
On the reception they gave us wrong room, instead of what we reserved. Terrible view from the window, and we paid extra for "city view"!! Left the hotel next day, two nights earlier. By the way, we Checked the room we were supposed to have, it was much better. Hotel is not recommended!
Oversæt
Svar fra overnatningssted: We sincerely apologize for the issues you experienced during your stay. We understand how disappointing it must have been to receive the wrong room. Please note that we do not charge extra for a city view; however, it is subject to availability. We regret that we were unable to meet your expectations and will address these concerns with our team to ensure better communication in the future. We hope you will consider giving us another opportunity to improve your experience.
Ottman
Premier-værelse med to enkeltsenge
Overnattede i dec. 2024
Andet
13 anmeldelse
5.0/5
Enestående
Slået op den 7. feb. 2025
A great hotel where I spent three nights in Makati. I like the staff, location and sparkling rooms they have, the swimming pool is also great and clean 👌
Oversæt
Svar fra overnatningssted: Thank you for your perfect review! We're so glad to hear you enjoyed your stay, the sparkling rooms, and the great pool. It's wonderful to know you appreciated our staff and the location as well. We hope to welcome you back for another fantastic stay soon!
Zephaniah26
Et soveværelses værelse med 2 enkeltsenge
Overnattede i jan. 2025
Familie
17 anmeldelse
5.0/5
Enestående
Slået op den 24. feb. 2025
Thanks to Jas and Patricia, they always made us feel welcome and satisfied
Oversæt
Svar fra overnatningssted: Thank you for your perfect review! We're so glad to hear that Jas and Patricia made your stay special. We'll be sure to pass along your kind words to them. We truly appreciate your feedback and look forward to welcoming you back soon!
YL
Premier-værelse med queensize-seng
Overnattede i jan. 2025
Forretningsrejsende
12 anmeldelse
5.0/5
Enestående
Slået op den 10. feb. 2025
All good. Bed is hard enough. I did not took the breakfast so unable to comment.
Oversæt
Svar fra overnatningssted: Thank you for your perfect review! We're glad to hear everything was to your liking, and we appreciate your feedback on the bed. Hopefully, you'll have a chance to try our breakfast during your next stay! We look forward to welcoming you again soon!
lemonpig
Premier Business Queen Size Seng Værelse
Overnattede i nov. 2024
Par
32 anmeldelse
4.7/5
Vidunderligt
Slået op den 1. jan. 2025
strategic location in the heart of Makati, easy to call for Grab e hailing to board on and off, close to malls like Greenbelt and not far from Bonifacio high street with those high end upscale malls, good job to the staffs too they were very attentive and house cleaning staff were efficient too! The only drawback for me is the water pipe in bathroom was not very good in water flowing, they need to fix that
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.Your Valero Grand Suites by Swiss-Belhotel
N.Sanchez
Premier-værelse med to enkeltsenge
Overnattede i nov. 2024
Familie
10 anmeldelse
5.0/5
Enestående
Slået op den 1. jan. 2025
I can barely remember how many times I've stayed in this place. OUR FAMILY LOVES VALERO SUITES! We celebrated Easter here, my Birthday, and this year -- Christmas Eve! The Twin room 1 bedroom suite is really HUGE! 4 of us can sleep in the beds. Then all our relatives who visited have enough place to roam around and to sit in.
KITCHEN - not usable. there's a fridge but you can't cook in here. There's a free water heater too, coffee and utensils.
BEDROOM - 2 beds.
BATHROOM - shower only. no bath tub but complete with comb, brush, etc all toiletries you need + BIDET! YES!
DINING AREA - has a 4 seater table .
LOCATION - A lot of commercial areas and restaurants nearby. There are 3 convenience stores that are just 2-3 minutes walk away from the building.
Every holiday they have freebies too. Last easter we got a pack full of candies for my kid and a photo with the easter bunny. Then this time, we had super yummy home-made Christmas cookies! VALERO SUITES NEVER FAIL TO AMAZE ME!
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We appreciate the high rating that you have given us. At Valero Grand Suites by Swiss-Belhotel, we always strive to deliver five-star service to our valued guests. Thank you for the wonderful feedback.We look forward to having you as our guest again. Your Valero Grand Suites by Swiss-Belhotel
HELLO00
Premier-værelse med to enkeltsenge
Overnattede i nov. 2024
Familie
25 anmeldelse
5.0/5
Enestående
Slået op den 25. dec. 2024
Highly recommended to those who want to be near the business district.
The room is spacious & complete.
I am an sbec member, we always have our staycation at their hotel in manila. This is our first time here in Makati Branch and we'd loved to come back soon.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!Many thanks for your wonderful comments and we are very delighted to hear that you had a great stay with us. We are thankful for your continued patronage of the Swiss-Belhotel brand and will make sure to share your inspiring feedback with the team.We hope to welcome you again soon!Your Valero Grand Suites by Swiss-Belhotel
EccLIZiastes
Et soveværelses værelse med 2 enkeltsenge
Overnattede i nov. 2024
Familie
2 anmeldelse
4.5/5
Fantastisk
Slået op den 11. feb. 2025
Enjoyed our stay. Room is big enough. Complete toiletries ang kitchen stuff. Will book again and recommend to friends.
Oversæt
Svar fra overnatningssted: Dear EccLIZiastes,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We appreciate the high rating that you have given us. At Valero Grand Suites by Swiss-Belhotel, we always strive to deliver five-star service to our valued guests. Thank you for the wonderful feedback.We look forward to having you as our guest again. Your Valero Grand Suites by Swiss-Belhotel