Valero Grand Suites by Swiss-Belhotel

Tjenesten på hotellet er meget dårlig. Tjeneren stjæler ting kl. 23.00. Hvis du tager en taxa fra hotellet bliver fundet mange gange, får gæsterne bøder for falsk at anklage dem for at ryge.

Meget utilfreds Hotellet mistede mit pas og nægtede at indrømme det. Jeg er aldrig stødt på et hotel med så dårlig service.

First stay: Check-in was efficient and hassle-free. Room 904 features a small kitchenette by the entrance, complete with a fridge, kettle, microwave and basic tea/coffee-making facilities. However, the cutlery and crockery provided were only enough for two people, despite there being a dining table that seats four. The corridors were lined with dull, brown carpets and had a faint concrete smell. The room’s interior was minimalist to the point of feeling soulless—clean and functional but lacking any wall art or personality in the rooms. The room includes a safe and a wardrobe for hanging clothes. We stayed in a twin room with a dining table that could seat four. The bathroom was reasonably spacious, but the bathtub was unusually high, making it potentially hazardous, especially for older guests. Exiting the bath felt particularly risky due to the slippery floor—something to be cautious of, especially as the shower had limited splash protection, resulting in water flooding the bathroom floor. One of the biggest downsides was the noise. The fridge emitted a loud hum, which disturbed sleep to the point that I had to unplug it. Additionally, the elevator made an audible ping each time it arrived, which was quite disruptive. On the upside, traffic and street noise were minimal, especially for a 9th-floor room. The coffee and tea facilities were underwhelming. The coffee quality was poor, the sweeteners and powdered milk separated unpleasantly, and overall, it wasn’t enjoyable. There was also a microwave, and a menu was provided for room service from the ground floor restaurant, with a 10% service charge. The menu included breakfast options, full meals, and kids’ meals with juice and coffee. Wi-Fi initially struggled with loading apps, but after returning to the room later in the day, the internet seemed to perform much better for messaging and app use. Amenities: The gym and pool are located on the top floor, offering fantastic views of Makati. The gym is well-equipped with free weights, cardio machines, and strength machines. However, the air conditioning isn’t always on—so it can be uncomfortably hot unless someone has used it recently. The pool is small and open-air, which means it can get very warm during the day. It’s what you get for the price! Definately not at a European level 4 star! Second Stay: Stayed in room 1602 on the 16th floor. The corridor smelled strongly of damp and mould, and there was a humidifier placed outside to try and manage it. As soon as you stepped inside the room, the smell of damp and sewage from the toilet pipes was noticeable. The room design was odd—a sliding door that either blocked off the kitchen or the pantry depending on its position. This time, it was a double bed setup, and the view of the outside buildings was slightly better than during the first stay. However, sound insulation was poor. The cleaner vacuuming the corridor could be clearly heard inside the room, which would be very disruptive for anyone arriving after a long-haul or overnight flight needing rest.