Gæstebruger
2. januar 2025
I usually refrain from writing negative reviews, but my recent stay at Longuinhos Beach Resort was deeply disappointing and worth sharing to caution others. Goa is our annual Christmas retreat, and this year marked our 6th visit to the beach paradise. Unfortunately, the experience fell far below expectations. 1. Check-In Chaos: Despite requesting early check-in for our anniversary on December 25th, we weren’t accommodated. Arriving at 11:30 am, we were told to return by 1:30 pm, only to find the entire front desk staff on a lunch break! After waiting 45 minutes, we finally got our room at 2:15 pm still not prepared adequately. 2. Room Issues: The premium Room #500, their costliest option, had water leakage, a noisy Jacuzzi, and a non-functional bathroom TV. Daily fruit bowls were promised but delivered only once with overripe bananas. 3. Service Gaps: On Day 2, room service forgot to replace towels and coffee sachets, sending an excessive bowl of supplies when we only asked for a few sachets. 4. Checkout Disaster: Our flight was delayed, and we requested an extended checkout. The front desk manager rudely declined, citing full bookings which was untrue, as rooms were reportedly available. Worse, he mentioned he had to sweep floors due to staff shortages, an excuse that reflects poor management, not our responsibility. We spent hours in common areas with a restless 6-year-old, leaving us with a sour end to our stay. When you pay a premium price, basic services and courtesy should be a given. Sadly, Longuinhos Beach Resort failed to deliver on both. If you’re considering staying here, beware you might end up paying top dollar for subpar service and a lackluster experience.
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