Ibis Maisons Laffitte

環境優雅，入住熱情

房間太小。

乾淨安靜安全性價比高

The room was clean and very comfy, the staff were pleasant and willing to assist. Though they made a little of a fuss on what I could have in the breakfast buffet to go. It was a bit embarrassing.

Staff seriously need service training or to be replaced by others who want to be in the hospitality industry. Not friendly and considerably rude to guests. There was a huge altercation in the lobby between a family of guests visiting for a wedding. The front desk locked a room because the mother took two croissants back to the room for her young sleeping child (note: mother paid for her breakfast). I witness the interaction and the staff handle things very unprofessional and eventually even called the police after refusing to calmly discuss with the guests. I was not associated with this family in anyway but was appalled how the hotel staff handled the situation. I too experienced poor, rude service. Felt like the employees were not there to give guests a positive experience. This hotel is one of two main hotels in town. My hope is the Quality Suites offers a better guest experience. I’m certain Accor executives would be dismayed had they seen and heard what I did between guests and staff. Such a shame how management allowed this argument to escalate and expose everyone else in the lobby to the situation. Should have been handled more professionally and diplomatically.

Nice room; good breakfast