Hotel Botanico San Lazzaro

First off, we booked through ******* which can offer great deals but sometimes they don’t get everything right. The number in our group was not sent correctly to the hotel so the room we booked initially could not fit us. The hotel moved us into another suite that, on their website says accommodates 2. We had 4 and an infant. This was a problem. The “family suite” also had very steep stairs up to a loft where the only bed is located. Where did our two older kids sleep? In a fitness room where two cot beds were put, surround by the fitness equipment still in the room including the weights and lifting machine. We asked the staff if this was normal and they said yes. We went to dinner at the hotels restaurant that night and ordered some pizza and pasta. Besides the food being mediocre, there were ants crawling all over the table and into the food. It was disgusting. Our patio and room also had ants everywhere. During the night one of our kids came up the stairs to see us because they were scared and after some consoling she went back down only to slip down the very steep stairs and injured her leg. We ended up leaving the hotel early that next morning because we couldn’t be in such an unsafe place with staff willing to do anything to try and get you to stay including disregarding your safety. At one point through email the hotel manager said, “your children had no reason to use the stairs in the room” when I told him about the injury. That should sum up the hotel staff’s “professionalism”. I would never recommend this hotel to anyone unless you love unfriendly staff, ant infested rooms and restaurant and disregard for your safety.

This Hotel has some lovely features, we stayed for 11 nights. Most of the staff were lovely , very courteous. The drinks and restaurants very overpriced, the food was ok but not the best especially for vegetarians . Our room was upgraded as the initial room didn’t have enough storage space with a tiny shower room. The hotel was spotlessly clean other than ant infestations and the decor to a very high standard. Beautiful views for breakfast / dinner but definitely not a hotel for anyone with mobility issues as there are 88 steep steps to climb to the reception in addition to a lift which takes you only part of the way. The spa treatments are lovely and there is one complementary access to the steam room , sauna and mood shower. Overall we had a lovely stay but ate elsewhere most evenings as there are some lovely restaurants in Māori which we found with the help of trip advisor. We wouldn’t return to this hotel but definitely to the area.

We were staying at a hotel nearby and at night the Botanico San Lazzaro lit up was the view from our balcony. We weren’t sure whether we could pop in for a drink as non-residents but were warmly greeted by both the doorman and receptionist and escorted up in the funicular lift. We were shown around and offered a choice of seating areas; the service was excellent and prices very reasonable. Views are amazing!

Amazing view, excellent friendly stuff,excellent quality of bed linen and towels Amount of steps can be challenging,but it worth it!

This is definitely NOT a 5 star resort. Maybe in the past, but the property grounds are not really kept up with very well and the room was pretty dirty. We arrived to find clumps of hair all over our floors, like they mopped but didn't vacuum first. The shower was gross and moldy, which I assume is why they provide flip flops. Shower was also VERY small and it was hard to even move my arms to wash. They charge extra for everything, and only provide one complimentary bottle of water for the first day of your stay. They have ant problems so you will find traps everywhere and a few in your bed. Wanted to get a drink at the pool but no one was to be found. We walked down all the stairs instead of taking the cable car to go get dinner to find that the gate was closed and locked and we couldn't get out. They do have parking, but its a very small section next to the check in desk so you will not really have access to your car. We ended up taking the bus around. The only saving grace for this place was the views of the coast. We had lounge chairs on a terrace outside of our room that we spent most of our time in because theres no where to really sit in the room. There was also a beach club close to the hotel where we got access to chairs and towels from the hotel. Cheaper than Positano, but at what cost?

This hotel was excellent. The staff and management were GREAT. They helped with everything. It is clean, beautiful and the food is awesome! The owners really know what they are doing !!!