Fredrick's Hotel & Spa

Pool ok but facilities a littlw dated

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The only issue was the fire alarm going off. It was a false alarm, but the staff worked quickly to resolve the matter with the attendance of the fire brigade

Star rating 4 - LAUGHABLE I would not recommend staying at this property unless you fancy staying in a real Fawlty Towers hotel. (That would have been better to be fair) Our room, President Suite, which advertises "seperate sitting area, seperate dining area" was actually a single chair and a coffee table. There was a cupboard "guest valet" nothing inside. The room was full of cobwebs. In the room was A/C however it did not work. In the bathroom there was a leaking tap we could hear dripping all night. Apparently there was no maintenance person because they didnt have one. Sticking out of the wall in the bath/shower were 2 metal rods which we believe were the bare workings of the dripping bath tap. Dangerous to say the least. The spa area some showers were not working. Some tiles fallen on the floor. Towels on the floor to stop slipping presumably where most places use mats. Steam room didnt smell the best. Sauna missing slats some rotten. The in pool glass doors seperating inside pool /outside pool didnt look like theyd been cleaned in a long time. The buttons for working the jacuzzi bubbles were not working. One was hanging off. Missing tiles leaving sharp edges. Outside the wooden pergola was in a state of disrepair. The patio area was a tripping hazard in places. Just near reception was a champagne bucket with towels around it in the middle of the floor catching water dripping from the ceiling. No warning sign. I could go on but ran out of space. One word to describe this hotel, Deplorable!

Understaffed Waited ages to check in and thats the main problem the lack of staff. 35 degrees and the pool is boiling hot, whats the point in that? Tired room with no AC. Breakfast was good

Bit outdated and too many issues Its hard to review this hotel. I largely received great service, the team serving me for dinner were so helpful as was the support from the Spa team. (Monday breakfast was not good),the room had mostly everything I needed and the hotel had an outdoor pool. The problem was the outdoor pool was like a hot bath. it was warmer than the indoor bit. the excuse was that the sun had heated it and there was nothing to be done to cool it down. I managed to cool down by standing under the cold sprinkler in the garden. not something you want in 30 degress sunshine. the hotel and rooms are simply outdated. added to this, no fridge, the kettle didn't work, the bath tap dripped and the bath had yellow marks, nobody came to make my bed during my stay and the bath soap was empty and I had to go asking for more coffee etc. The food was not good. I'd argue that it was largely frozen. probaby a cost cutting exercise rather than chef ability. They don't serve lunch even though on Saturday I was told the chef would make me something on Sunday, they changed their mind when they found themselves short of staff. Most of us ended up ordering delivery food for dinner I now know why it was reasonably priced. It could be really good even with the outdated decor