Mahdia Palace Thalasso

I Have got amazing suite , thanks to the receptionist who check me in Reception team always smiling Animation team only interact with the European resident and never say Hi to me Life safe guard not very professional, flirting in the beach Main restaurant friendly staff

This is picking up where I left off on my review posted yesterday 20th February 2025. (today is the 21st February 2025 at 7.23am). As mentioned yesterday we had not eaten in more than 36hours and went for Dinner at 8pm. We where allowed in this time and went to our allocated table for Dinner only to find others sitting there. When asked by the restaurant team, they just shrugged and walked on. So the service is not as great as these review make out. It took them 40mins to find me a table to fit the four off us, whilst my family (2kids) just standing centre stage in the restaurant. They only did this as I had to kick off again and go to the senior management and the public relation officer. Coincidence can't keep occurring so frequently like this. The day before I was not allowed in and now they have not got space. Pure disgrace as it was my sons Birthday and they would not even allow us to book an El a cart meal as promised on the date of arrival. The Large pool Isn't was not ready again this morning. My room was not cleaned and towels not changed till 4pm in the day. Still no Coffee put in the room for 5 days now. All the amenities are not operating or working, they had no towels for the beach so had to use the room towels. The beach (advertised as private) is not, it is very dirty with loads of stray dogs and cats, cigarettes butts everywhere, plastic in the ocean and raw sewage going into the ocean right beside the beds - I will post photos off all of this. I am a season open water swimmer and it is not nice, my kids and I where in the water and pulled out banana skins etc.., there is no safe swim area separating the jet skis and speed boats from swimmers (Dangerous). The life Guards and Security (not always around) and the staff that run the boat and jet ski just throw their buts in the sand Infront of the guests. No one comes to the beach due to the dirt of it. it is not racked or cleaned like others I have been. Fishermen on the beach all the time as well. The indoor pool is warm which was nice, but it is very dirty and small - the water was all foggy and you cant see the bottom clearly. The ocean is cleaner. Anyone can just walk into the hotel from off the street. Not safe considering what has occurred here 14/13 years ago. Everything closes at 5pm in the hotel in terms of amenities like the pool, tennis courts, gym at 6pm but no entry after 5pm (if they decide you can have the rackets) etc.. They advertise excursions between the beach and pools (see photos). These are not great the quad ride is a slow circular rider around estates and farms - no sandy beaches or proper tracks. you are paying double the price for very poor ride experience. The camel ride is worse - animals do not look good and you are just circled around a path in a field. I have been on a proper camel ride in Egypt with a bedouin tribe. This camel ride is nothing of what is advertised. It is my second time here (13years ago), it will be my last. It is

Our family vacation was almost perfect, unfortunately I have something very negative to say as well. The only thing that ruined the great atmosphere was an older bald man with glasses who came to the young lady working at the hotel as a guest relation and started yelling at her like crazy. I didn’t talk to her as I had nothing to solve with her, but she was nice towards everyone, asked if everything’s alright… Seeing this man being so mean to her was not just uncomfortable, it was painful, because I saw the poor woman leaving her desk crying. My kids were asking me what’s going on and now they’re afraid to come back next year because of the "evil guy", thinking he’ll yell at them the next time we visit. Aside from this situation, everything was perfect. A lot of food to choose from, clean rooms, polite and friendly staff, great animation team, really I had nothing to complain about. But this particular situation ruined the positive vibe. We’re not used to men yelling at women and the hotel director should definitely do something about it. I wouldn’t employ someone who disrespects colleagues, especially women, like this.