Heritage Residency by Lemongrove Hospitality

Pretty good hotel the people at reception was humble enough and the room was also good room services where also pretty good

good is ok, rooms are not cleaned, wash room not drain properly smell, they is soap and other there i call and ask it's taking much delay

The hotel has basement parking, Lift availability, Room was clean and tidy. Food was decent and swimming pool was clean.

Rooms are very clean and staff are good responses very happy with family food Good , Swing pool I enjoyed

The front desk staff was extremely unprofessional. Since there was only one early morning flight from my location to Madurai, my team had requested an early check-in in advance, which the hotel had acknowledged. After a tiring 7-hour journey, I arrived only to be met with rudeness from the front desk staff, particularly the lady who was outright impolite. She even made a fuss about me using the restroom. Initially, she told me the room would be ready in an hour, but then she said you have to wait till noon as that's our policy The experience was not just disappointing but also deeply insulting. Forget about customer service – they lack even basic courtesy. As a solo woman traveler on a business trip, this treatment was unacceptable. If this is how they treat a solo female traveler, I can only imagine how they would treat families. I strongly advise against staying here.

We had been in this hotel and my experience was pathetic on the day we checked in. The room was like a lodge, dirty with cockroaches and mosquitoes. Bathroom floor with stains and water clogging. The bed linings were old and shabby. Next day we complained and they shifted us to 4th floor. The rooms in 4th floor were pretty decent