Poppys Hotel Madurai

Very Disappointing - Not a 4-Star Hotel Most of the staff were amazing, especially Kala Alagumuni at reception, who was always smiling and helpful. Unfortunately, my overall stay was ruined by poor service and maintenance. The biggest issue was with Selvam, the restaurant manager. When my kids were unwell and too sick to come down for breakfast, politely asked for 2 waffles, 2 toast, and an egg to be sent to the room. Instead of showing empathy, Selvam responded rudely and dismissively, saying loudly: "Why can't they come down? Ask them to come down and eat." This kind of arrogance is completely unacceptable in hospitality. The F&B Manager, Abu, showed no interest in correcting or supervising his staff, which reflects very poorly on management. On top of this, the room conditions were below standard: ripped curtains, broken sofa legs, floorboards coming loose, stained toilets, broken bed frames, and even rust on the bathroom amenities. Ihave photos and videos to prove it. While some staff like Kala were excellent, one rude manager and poor room maintenance completely destroyed my experience. For a property marketed as 4-star, this was shocking. My advice: avoid this hotel until management makes serious changes.

I had a fantastic stay at Poppy Hotel in Madurai. From the moment I arrived, the service was exceptional. The staff were incredibly welcoming and attentive,Especially i have to mention mention kala G , Krishna and Nagaraj ensuring every need was met with a smile. The rooms were impeccably clean and well-maintained, offering a comfortable and relaxing environment.

Stayed for five days, staff were friendly, responsive and responsible, cost is not exorbitant, overall positive experience. thank you