Petit Palace Alcalá

The location of the hotel is perfect for exploring Madrid, but the so called boutique hotel did not live up to what they claimed on their website. The room I stayed in, was right next to the cleaners cupboard which their staff used as a communal break room to chat in the early morning. On the first day, we couldn't work the shower and used the phone to call the reception. The phone was broken so I had to go to the reception to ask. The woman on reception was incredibly rude when I told her the phone was broken, she simply replied "well what do you want". I asked her to assist us with the shower and to get the phone fixed, the phone was not fixed throughout the stay. The attitude from her did not improve throughout the stay. I asked for an additional blanket and she just handed me a bedsheet, I then told her I needed an additional duvet as it was cold and she handed me a throw, saying that was all she had. I honestly doubt the hotel had run out of additional duvets and the woman on reception just didn't want to accommodate. Frustratingly, I also found after my shower that the towels were marked with black marks, I felt there was no point even raising it to the rude woman on reception. At least they were clean on the second day. As advertised on their website, guests can request for a late check out until 3pm if the room was not being used for guest checking in. I requested this and was give the same attitude, and told that I could only have until 12pm and I would need to pay for any additional hours. At this point, I was quite obvious they were just making up pathetic rules. I have no idea why the reception staff were particularly rude to me, but I noticed any time another other guest came into the hotel they were greeted by the reception staff and I was simply greeted with a look of disdain. The location was great and the rooms were clean and modern. The real let down was their staff who ruined the stay.

Very nice hotel with excellent location near very good restaurants and the most known plaza of Madrid. The room was very clean and spacious, with a street view. The breakfast room was well decorated, it had a very nice view. The food was great with a good variety.

The hotel is in a vibrant and centrally located area. The rooms are very quiet, with comfortable beds and pillows. Fantastic breakfast, and very friendly and helpful staff. Free coffee, tea, and water in the lobby. We will be returning to this hotel in the future.

My brother and I stayed here for 3 nights as part of a 2 week trip around Spain and Portugal. When choosing this hotel I decided to splurge a little bit and it ended up being a great decision. The property is located in a historic building right next to the Sevilla metro station which wasn't a coincidence when searching for a place. Inside the lobby there are comfortable couches, cold and hot water, a coffee machine, and an internet area. All around you are bars, cafes, restaurants, and Gran Via is a short walk away. This puts you right in the middle of the action. For example Puerta del Sol is about an 8 minute walk. The Palacio de Cibeles is a 10 minute walk. The staff was friendly and to our delight our room was actually ready hours early. This meant that instead of dropping off our bags after a long train ride we were able to recharge our batteries, grab a shower and a coffee before heading out. The beds were amongst the most comfortable of any hotel I've stayed in and my request for extra pillows was granted. We booked a triple room so our beds wouldn't touch... they were separated by the door. The only downside to this was my brother had absolutely nowhere to put his stuff. We moved a small night stand over to his side however, and we were able to slide our luggage under the beds. The bathroom was a decent size for Europe with very hot water and spray jets in the shower. This made for a few mini massages after a long day of exploring. The wifi worked pretty good with no issues with connectivity. Air conditioning was great as you could set it fairly low as you liked. (I like my room cold at night) There's a small mini fridge where you can throw some drinks in. The view outside our room was spectacular. If you take the elevator as high as it will go you can walk up some stairs to a window with a great view of the Palacio de Cibeles and beyond. Great at twilight. The breakfast area was located in a scenic setting on the 5th floor of the building. Eggs, Iberian ham, chorizo, sausages, pastries, cheeses, olives, torte, as well as continental fare like croissants, breads, cereals, juices, and coffee. It was very good and we lingered around over coffee more often than not. If you're considering booking this hotel I strongly suggest adding breakfast. The elevator is small and holds two people but works fine otherwise. (plus there are two of them) We kept walking past it as it kind of blended into the wall on our floor. On our last morning here my brother and I joked that we were looking forward to seeing more of Spain but wish we could take the hotel with us. I'll be back one day and look forward to another great visit at Petit Palace Alcala!

Very nice place , well located and Ares from the reception desk was very professional and helpful. The hotel is a very good place for spend a time in Madrid . Next time we will book again at the same place . The breakfast was very good to and in wonderful and lovely place .

Superb hotel and located near the Centre of Madrid a Bijou hotel with super breakfast and very friendly staff who gave a great welcome we would recommend it as a stay in the heart of the city. The breakfast room is located high in the hotel with the lovely view and fantastic choice of anything you’d want for a breakfast meal!

Very centrally located and comfortable room. The breakfast was so delicious with beautiful views from the fifth floor. The light from the smoke detector was pretty bright and the bathroom door did not shut entirely but those were our only concerns.

The room was very confortable and clean, the hotel is in down town, everithing its close. Thanks to Melanie at the front desk, she is very frienly and she welp me whit everithing, it was my firt time at Madrid The breakfast its delicious and whith a lot of food. The hotel its charming and petit.

Very friendly staff, clean room, pretty building. Great location. We have stayed at other Petit Palace properties and all are professionally run. This property is close to the Four Seasons and popular tourist areas. We are a family of four.