Melia Madrid Serrano

房間非常滿意 level lounge和早餐也很不錯 酒店位置也很方便 唯一缺點是level floor樓上是roofbar,每天早上六七點鐘就有服務人員在上面打掃或工作，每天清晨定時被吵醒，有點影響休息和心情

객실 포함 호텔 시설이 훌륭하지는 않았음. 투숙 기간 중(3박) 조식 부페 메뉴는 같았음. 투숙 기간 중 무료로 제공되는 생수도 없었으며, 객실 내 미니바에 비치된 생수는 유료 (3.9유로) 였으나 가격 안내도 되어 있지 않았음

The property is clean. Room are clean staff are friendly. Bar staff friendly overall performance great solid 4 out of 5.

Disappointing customer service experience Starting at check in, I enquired about upgrading to use level lounge which I have used many times at the sister property Melia Castilla. The price was extremely high and I asked did they could reduce this cost but to no avial, which was disappointing. I was then allocated a very dark interior room with very little sunlight. I asked to move rooms and was offered a light larger room on the 2nd floor, however the street noise was extremely loud and as I had to work for the day, this was not going to work. I als to move rooms yet again and was moved to the 4th floor with a view of the side street so quieter and I excepted. Thought the room moving process I was made to feel like an inconvenience from reception staff, despite my valid reasons, the staff were not friendly and this was a huge disappointment. Always ask for a new room if you are not entirely happy with the first choice as this properly has many difference options for the same room category. The towels in the room are rough, not fluffy and soft like other Melia properties and the hotel itself is looking very tired. The walls all need a lick of paint, especially in the corridors and the windows in the corridors need replacing. On the flip side, the bar staff were nice and friendly and provided a good atmosphere for an evening drink. The breakfast was outstanding. 10/10. a disappointing stay, Melia need to step up on customer service training and remind staff here that The customer is always right!!

The only thing I did not like is that I couldn’t store my luggage there.