Gæstebruger
5. august 2023
We were guests of the hotel for 7 days in June 2023. The hotel is in a good location, close to Gran Via, good breakfast. On the second day of our stay, we lost our card for entering the room, which we duly reported at the reception. We got a new card. The event itself was strange to us, but we didn't pay too much attention to it. The room was cleaned during the period when we were not in the hotel. The biggest unpleasant surprise happened when we returned home and noticed that we were missing a lot of wardrobe. Since our stay was 7 days, we brought a lot of clothes. When we unpacked at home, we noticed that the wife was missing expensive Benetton pants and some intimate wardrobe. 4 Massimo Dutti brand linen shirts are missing. It is specific that all things disappeared on the last day of our stay in the hotel, as if someone knew when we were leaving the hotel. My wife and I travel a lot and stay in hotels in Europe, and we have never had any things go missing from a hotel. We chose Hotel Eurostars because it has 4 stars, belongs to a hotel chain, and we thought we could be safe during our stay. We informed the hotel that we were missing a wardrobe, but received a generic response.
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