Hotel Único Madrid, Small Luxury Hotels

My husband and I visited Madrid in early March, our stay at Unico was exceptional. The location is perfect, close to Retiro and right in the heart of Salamanca with trendy shops, restaurants, mercados and metro access. The staff, including Imane, Daniel, and Felix were attentive, genuine and took care of all of our needs. They provided prompt in room service, gave us great recommendations in the area and were a pleasure to see each day. Imane made our check in and check out process smooth and efficient. Our rooms were spacious, comfortable, clean, and have everything you need and more. Espresso, snacks, umbrellas, etc. The hotel is gorgeous with a trendy new restaurant. 100% will be coming back to Unico and would highly recommend.

We had a wonderful experience and stay. The staff is attentive , helpful and most of all plaisant. Fancy neighborhood with all the trendy and chic boutiques. Unfortunately the room assigned to us was at first a disappointment. Only one window facing a wall. No day light and dark. The next day they switched room and we were very relieved and happy that our complaint was heard. Good breakfast, diversified and well served. I will come back for sure.

Personal experience and expectations The hotel is nice, but not meet the expectations for a five-star rating. The lobby and decoration did not match the anticipated standard. The hotel is too expensive compared to other four-star hotels in the area that are in better condition. We expectated more luxurious amenities.

Hotel staff went above and beyond to make our stay memorable. Great location close to great shopping and dinning. From arrival thru checkout all hotel staff was very attentive. Always using our names. Any special request was attended swiftly.

At Único Madrid you feel like at home! Excellent staff and property.

This is an elegant and cozy hotel with excellent service of the staff! Since the moment you get in you feel like a family! Elena and Paula were very helpful but also the whole team. This hotel is located in the best area of Madrid with lots of restaurants and beautiful shops. This is the fourth time I have been in this hotel and would definitely recommend and come back!