Sonder Malasaña

房間非常乾淨，很舒適！

We reserved Sonder apartment 4.5 in the nice Madrid Malasana barrio. We’d paid extra for early check-in and appreciated that the representative let us check in even sooner. The technologically challenged may find the contactless check-in difficult, but once you get the hang of it, entry and exit are a breeze. The idea of a reasonably priced home away from home is a good one. Our Sonder one bedroom apt was clean, decently laid out, with the essentials a traveler needs. (The shower is pretty small, with uneven water pressure and temperature.) The toiletries are first class. The free luggage storage is convenient. We enjoyed the area, which is in walking distance or metro commute to most attractions. Unfortunately, our first 2 mornings were disrupted by maintenance problems (blackout shade malfunction, lighting, a leaking shower). Management was reasonably responsive, given the absence of onsite staff. We did not appreciate the aggressive, officious and dismissive female staff who accompanied the maintenance worker. On the second morning, we were awoken to a loud, persistent fire alarm in the hall. I had to call to learn whether there was a fire or false alarm. Eventually maintenance arrived and disarmed the alarm. I suggest management: 1. Check that apartments are fully functioning prior to guest check-in, do regular maintenance, and not be complaint-driven. 2. Train maintenance not to enter guest rooms with “do not disturb” signs on the doors. 3. In the event of a fire alarm, notify guests immediately whether they need to evacuate or it’s a false alarm.

Great location in Madrid neighborhood steps away from Metro station. Place looked just like pictures. Communication with Sonder was great. Elevator stopped working while we were checking out, and we received txt letting us know with offer of assistance to help carry bags down stairs. Will look to stay here again on my next trip to Madrid.

It’s a new, modern and a very clean apartment! The stuff is incredibly friendly and so helpful! And not to forget: The apartment is placed in the middle of our favorite part of Madrid: In Malasaña!!!!

Sonder is always a trustworthy choice. Our accommodations were clean, roomy and well-equipped. The decor is also really cute and welcoming. We felt like we were at home. The staff was always super responsive and friendly. Would highly recommend!

Very cozy, well appointed apartment nestled in a vibrant, interesting residential area with welcoming cafes and small shops. This is a very walkable area and super convenient to the metro. Our experience was seamless from check-in to check-out.