Gæstebruger
3. juli 2023
DO NOT STAY HERE. ABSOLUTELY HORRIBLE. I made a reservation and then 2 hours later needed to cancel. They refused to refund my money even though it was within 2 hours. I did not want to stay there but they forced me. Then, when I got there, I was woken up in the morning at 0730 by POLICE banging on someone’s door, talking about lawyers and arrests. When I asked the front desk what happened, they LIED and said “routine inspection.” I finally got the truth out of them- there was a criminal staying in the hostel who was being arrested for theft. I felt very unsafe in the hostel after this and left with 3 nights remaining of my stay. They REFUSED to refund my money. I am not the only one who had this experience- two other young women left early and they refused to refund the money as well. I stupidly paid €110 per night to stay in a tiny room the size of a king bed, down a set of stairs, with NO WINDOWS or natural light. It was like being trapped in a box. The bathrooms are crowded and shared between males and females. They were clean, but that’s the best thing I can say about this “hotel.” The beautiful lobby that you see online is NOT what it looks like in real life. This is NOT a safe area to be solo at night either. I am absolutely FURIOUS that this hotel SCAMMED me out of €330 for a shoebox room and refused to refund me, stating that “it wasn’t possible.” I tried communicating with them in Spanish as best as I could, and they told me that I was being rude and insulting them. I think it’s rude to advertise a beautiful hotel when it’s in reality a shoebox with no light down a set of stairs with a shared bathroom. I think it’s rude to not allow a person to cancel within 2 hours of making the reservation, and I think it’s rude to not give back €330. Was I a bit rude to the staff? Yes, but €330 is a lot of money and to be told “it’s not possible to refund you” when it is ABSOLUTELY POSSIBLE is more rude than I was. DO NOT STAY HERE.
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