Soho Boutique Congreso

入住體驗 入住手續高效且迅速。接待櫃檯的員工友善 / 專業 / 樂於助人，讓我們從踏進飯店的那一刻就感受到賓至如歸的感覺。 房間品質 房間寬敞，裝潢非常具有精品飯店的風格。床鋪舒適，房間的整潔度令人印象深刻 。 位置 飯店位置理想，靠近熱門景點、購物區、餐廳。出行非常方便 / 便捷，我們能夠輕鬆地探索附近的地標。

酒店位置方便，距離地鐵站（Seville) 只是五分鐘的路程，再往前走就到步行街（Gran Via) ，很近。由於馬德里的觀光點較為集中，因此基本上可以從酒店步行到景點，而且也只是十分鐘的路程之內。酒店附近應該是政府機關大樓，有很多警察駐守，所以治安尚算安全。

Despite the location being excellent, the check-in was rushed and impersonal. Room was terrible. I do not believe that there is the need to have mouldy bathrooms which existed up the tile areas and also all around the shower and tile areas. Despite raising this with the staff they were just not interested. Floors around the hotel were dirty and full of bits and walking to the breakfast area felt as if you were going through unused parts of the hotels which were scrufffy and grubby. Breakfast was basic but satisfactory. For over 250. Per night, we would never return as expected more.

really nice place, very central and the staff could not have been more helpful, really good stay We would stay there again and would recommend it to any one who wants to see Madrid The food was good with a vast selection of wine to pick from 5 star

5 day booking. Lasted one day..No water..No aircon..TV reception unwatchable.Not enough room for 2 people. Refused refund..Staff agreed it was a dump. Window view of full rubbish skip..Hotels.com f&$#ing useless...they blame each other.Total SCAM false advertising

Disappointing Experience at Soho Boutique Congreso I stayed at the Soho Boutique Congreso in Madrid from October 14-18, 2024, and unfortunately, it was a frustrating experience. Although the hotel advertises air conditioning, the system was set to blow only warm air, making the room unbearably hot. After multiple complaints, the hotel deliberately turned off the warm air, leaving the room with no air circulation at all. I requested a room change to escape the stuffiness, but the hotel refused. Every time I visited the reception, other guests were calling in with the same issue, clearly indicating a widespread problem. The reason the hotel gave for not fixing the air conditioning — that it was cooler outside — did not make sense at all, considering how hot and stuffy the room was inside. As a result, we were unable to sleep for three nights. Opening the window wasn’t an option either, as the street outside was extremely noisy throughout the night and into the early morning, making it impossible to get any rest. To make matters worse, the hotel forgot to book a taxi for our airport transfer, further adding to the inconvenience. I would not recommend this hotel unless they address these ongoing issues and improve their customer service.