Smartr Atocha Reina Sofia

We were there around 10pm. We were waiting outside of the apartment for more than 45 min. There is no one answere our call and trip.com also couldn't find their supplier. We been told that we didn't reply their email and send out our passport copies so we cannot have the apartment. I understood that would be your hotel policy but we were on our journey. we couldn't reply you in time. We booked 3 adults accommodation and the sofa bed did not prepared for us. My dad finally slept on the floor. I did send message to owner but no one came over. My experience is trip.com gave customers bad response and this apartment is average.

Location was excellent and good size apartment for a family of 4, 2 separate bathrooms a plus. We didn’t use the kitchen really but it seemed good. Access was not too bad, although the registration and check in process was a bit awkward and clunky. Definitely recommend reaching out to the host before arriving to arrange a smooth check in.

good good Big

沒有前台接待，郵件不知道發密碼，亂七八糟的東西，還讓提前確定入住，都是個寂寞。無非是樓下給個密碼開門，再用同一密碼找到房號，進門而已。搞了半天，蘋果導航給的地址也不對。還自己摸索了老半天。下次絕對不建議不懂西班牙語的訂此酒店！！！公寓樓還有那麼多台階，對大箱子特別不友好！！！

住了兩晚還可以，離火車站很近，房間很大，就是第二晚到傍晚的時候沒有水了到後半夜才來水衹能第二天早上洗澡

호텔 체크인에 문제가 많다는 후기때문에 사실 걱정은 했는데 전혀 문제없이 심지어 얼리 체크인까지 아주 맘에 들어요. 이틀전에 이메일로 온라인 체크인 메일이 오고 그리고 함께 받은 왓츠앱 번호 저장하니까 바로 왓츠앱도 등록하고 소통도 아주 좋았습니다. 체크인 당일 방이 준비되고 왓츠앱으로 출입 비번 받았어요. 저는 아주 만족했어요.