Círculo Gran Vía, Autograph Collection

VERD GOOD

Nice hotel,near the center,yummy breakfast,clean room,good CS.

This is a great hotel in a central location and the staff is very helpful. We had a suite with a great big terrace and even though it was January we could still enjoy the mornings and unwind at night on it. The rooms, bathrooms and closest are spacious. The staff was very helpful in helping us make dinner reservations and getting around.

Sadly, not what we were hoping for: room was on the smaller side: we are Bonvoy members and we had to ask to be changed. Then we arrived at the new room: there was a soiled towel left behind in the bathroom ☹️ gross. Frankly, arriving from a long trip and asking for your best option, you expect a bit more. Not the case. We wrote to the manager, we got an email back, as we were about to leave. It’s a well situated hotel, nice enough, but didn’t sit well with us. They could do better with service. Staff should know these things. It’s a beautiful property and your staff seems disinterested.

Contemporary, upscale, convenient location. Nicely appointed rooms. Quick check in. On the Gran Via and all the major sites in walking distance. Would stay here again. Very comfortable. Didn’t have the breakfast so can’t speak to it. Didn’t find the street noise a problem at all.

I’d never recommend anyone to ever stay at this hotel: Honeymoon disaster. If you don’t want to sleep for 4 days, this is home. Almost the entirety of the hotel is facing a sidestreet which host bar patrons screaming until 4 in the morning, when the leave they have a huge truck cleaning the streets with employees yelling to each other & cars waiting behind them honking because they cannot pass. It was brutal. Our junior suite was dirty with non-removable stains on carpet, shower floor, ect. When brought to staff’s attention, they were unhelpful/unwilling to accommodate a room change/refund.