The Edgewater

The hotel appeared nice but our room was disappointing. The carpet was stained and looked dirty.

風景優美，服務周到，地段好，方便。早餐豐富，有歷史感

挺好的酒店，在湖邊，環境超級棒，交通也很方便，酒店餐飲也非常不錯，以後有機會去麥迪遜，厄齊沃特活動仍是我的最佳選擇

Room spotless, super hi quality interior and bedding. Room location was 1/8 a mile from front desk with multiple elevators. Third party booking always gets treated badly is my experience.

Didn't eat breakfast here, dinner was wonderful, front desk staff were so friendly and loved our view!

We had a good stay. Not a great stay, a good stay. Our room and the public areas and restrooms were kept ship-shape and clean (not so much the spa, though). Requests were answered promptly, pleasantly and efficiently by staff. Kudos to housekeeping, engineering and wait staff. The historic nature of the hotel is appealing and it is decked out tastefully for the holidays. Our standard room was very clean and quiet. The walk-in shower was spacious w good water pressure. The room could use a refresh, though. The chairs have seen better days and the fridge would not maintain a suitably cold temperature. Engineering brought up a free-standing fridge that worked and the staffer who delivered and set it up couldn’t have been more pleasant and helpful. Spa services are overpriced and the spa in general is nothing to write home about. It seems small for the number of potential users. The lounge pool would be much more appealing if it was salt water not chlorine. The smell of chlorine was pervasive and uninviting after a massage. Spa maintenance was not up to snuff (clogged drain in women’s shower, towels left on floor and benches). Especially apparent later in the day.

Room was great and very comfortable. Staff was great. When checking out wanted to add $150 incidental charge to my credit card that was not disclosed ahead of time.

Beautiful hotel. Large rooms. Very nice restaurant. Only downside is that the TV was dated and should be updated.

All the staff at the front desk and the restaurants were remarkable. Professional, helpful, etc. They really exemplified the customer service experience.