Mottram Hall

We stayed for 3 nights for a wedding in a suite. Arrived to find we had been allocated a room up 4x flights of stairs with no lift- not great with a baby & toddler. No offer of help with our bags/pushchair upon check in. The cleaners spare supplies were thrown outside our room, which remained there for the remainder of our stay. The room was large, and the beds comfy. Staff on the whole seemed disinterested, sometimes rude and most of the time not very helpful. Reception never answered the phone, so asking for fresh towels meant walking down the 4x flights of stairs. Breakfast not great, had to ask for the basics (highchair & coffee) after being ignored for 15mins with a very quiet restaurant. I visited the gym, to which I was told was a £15 charge for 35mins, otherwise I had to pay £55. Sorry, this is ridiculous! Everything seems to be an “extra charge”, the hotel clearly makes its money through ripping guests off. Honestly, save your money and stay in a Premier Inn with superior service, room standards and breakfast!

We were in room 330 paid over 500£ to look at bins!. The noise early morning or late at night was annoying. People/staff chatting around this area. Curtain in bedroom ripped. Plugs near the bed were round not normal 3pin sockets. Fan in bathroom use to turn on randomly and it rattled all the time. When we checked in receptionist was rude. Gentleman who was with her was lovely and all the waiters/bar staff were great. When I had to speak to reception again 2 ladies this time, I waited 10 minutes before they even acknowledged me. No apology just Rude! Very dated decor. Not worth the money. Nothing was included in your stay or use of pool/facilities etc that was another £15 a day to use. £26 for 2 beers and glass of wine. Food was excellent and great value for money. I wouldn’t recommend I am afraid or stay again.

Hotel is very difficult to contact before arrival via telephone also the rooms are very old and tired

The staff were not very helpful. The hotel did not have rooms as advertised. Some of the breakfast buffet had mould on it. Access to the pool was prohibitively expensive for guests

Great place to stay. The Champneys resort is enormous and the only downside was the view out of the window looking at a brick wall.

Disappointing After an anniversary stay I’ve come home with bed bug bites, there was cobwebs in the bedroom, and someone needs to look at the underside of the bathroom sink as when you are in the bath the pipe work is thick with dust! Thanks