Ascott Macau

Ascott Macau anmeldelser

Ascott Macau

No. 339 Rua Cidade de Braga, Macau Peninsula, Macau, ChinaVis hoteloplysninger
Ascott Macau
Ascott MacauAscott MacauAscott Macau
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Gæsteanmeldelser

4.2/5
Meget god
1114 anmeldelse
Bekræftede anmeldelser
Placering4.3
Faciliteter4.1
Service4.2
Renlighed4.2
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Alle anmeldelser(1114)
Positive anmeldelser(1014)
Anmeldelser med billeder/video(202)
Store værelser(54)
Nemt at komme rundt(47)
Venligt personale i receptionen(28)
Mærkelig lugt på værelset(27)
Fantastisk swimmingpool(11)
Fremragende til familier(10)
Har boet der flere gange(10)
Beliggende i centrum(6)
Negative anmeldelser(100)
gisellashoko
Deluxe-værelse med kingsize-seng
Overnattede i Sep 2024
Forretningsrejsende
13 anmeldelse
1.7/5
Slået op den Sep 14, 2024
completely disappointed with cleanliness of the room. dusty and stains around the room. was extremely shocked to see blood stains on bed sheets - called and requested for immediate follow up in the middle of the night but turned out 2 other bed sheets were not any better (one also with blood stains and the other one with a big yellowish stain). finally got a third one bit there were bugs which made me could not sleep at all. disgusting and will never return nor recommend it to anyone!!!
Oversæt
Svar fra overnatningssted: Dear Ascott guest, Thank you very much for taking the time to sharing your recent stay experience. We have read through the review, and I am embarrassed to leaned that we have fallen short to meet your expectations in our cleanliness during your recent stay with us. Base on your review we are going through rectification and make improvements on the respective areas; rest ensure this was not the standard room feature of Ascott Macau. Our sincerest apologies for any inconveniences or unnecessary aggravations that such glitches may have caused. Once again many thanks for bringing your recent experiences to our attention. Thank you
Gæstebruger
Deluxe-værelse
Overnattede i May 2024
Forretningsrejsende
15 anmeldelse
3.2/5
Slået op den Jun 2, 2024
The hotel rooms need to be updated- they’re worse for wear. Stained furniture, holes in towels, stained carpet. The gym is great. But the saving point to this place is the staff - they’re kind and doing their very very best with a hotel that needs work. Honestly I wouldn’t stay here again unless the owners spend some money and refit it. It’s not to the Ascott standard. The hardest part is getting good staff and they have this so it is strange they don’t do some cosmetic updates and bring this hotel up to standard.
Oversæt
6/7
Svar fra overnatningssted: Dear Ascott guest, Thank you very much for taking the time to sharing your recent stay experience. We have read through the review, and I am embarrassed to leaned that we have fallen short to meet your expectations in our cleanliness and room maintenance during your recent stay with us. Base on your review we are going through rectification and make improvements on the respective areas; rest ensure this was not the standard room feature of Ascott Macau. Our sincerest apologies for any inconveniences or unnecessary aggravations that such glitches may have caused. Furthermore; We will definitely share your complement to our colleagues, once again many thanks for bringing your recent experiences to our attention and we sincerely hope to have the pleasure of welcoming you back soon. Thank you
Arthur
Deluxe-værelse med kingsize-seng
Overnattede i Nov 2024
Forretningsrejsende
3 anmeldelse
4.2/5
Meget god
Slået op den Nov 28, 2024
Best location. Good amenities. Great service. A gem at reasonable cost.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Achwong
Deluxe-værelse med kingsize-seng
Overnattede i Aug 2024
Forretningsrejsende
25 anmeldelse
5.0/5
Enestående
Slået op den Sep 12, 2024
First time stay in this hotel is close to MGM and main area, convenience for traveller. Front office and security guard is very nice and helpful. I can say one of the best hotel in Macau.
Oversæt
Svar fra overnatningssted: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Gæstebruger
Deluxe-værelse
Overnattede i Sep 2024
Andet
8 anmeldelse
3.5/5
Slået op den Nov 2, 2024
Small hotel but located in perfect spot. Easy commute to wynn and mgm
Oversæt
Svar fra overnatningssted: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Gæstebruger
Deluxe-værelse
Overnattede i Jun 2024
Forretningsrejsende
17 anmeldelse
1.2/5
Slået op den Jun 10, 2024
All of the rooms have a bad smell , facilities are too low , stay in this hotel is equal waste money and feeling
Oversæt
Svar fra overnatningssted: Dear Ascott guest, Thank you for taking the time to share your Ascott stay experience with us. Our hotel has always been committed to providing warm service to our guests and attaches great importance to the feedback given by our guests. We're sorry to hear you share your experience. After reviewing the record, our Front Desk and Housekeeping colleagues had shown other rooms to you until it met your reference. Once again, we thank you for your comments and it will provide motivation for our hotel to provide better services. Thank you
Dilys
Deluxe-værelse
Overnattede i Jul 2024
Par
32 anmeldelse
4.7/5
Vidunderligt
Slået op den Jul 4, 2024
The location is good, room is big and tidy but has bad smell seems not using for a long time
Oversæt
Svar fra overnatningssted: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. We will definitely share your comment on the room smell with our colleagues, we look forward to the pleasure of welcoming you back soon. Thank you!
Gæstebruger
Deluxe-værelse med kingsize-seng
Overnattede i Sep 2024
Andet
8 anmeldelse
2.5/5
Slået op den Sep 24, 2024
Friendly and helpful staff clean but room is small overall is acceptable
Oversæt
Svar fra overnatningssted: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Gæstebruger
Deluxe-værelse med to enkeltsenge
Overnattede i May 2024
Rejs med venner
5 anmeldelse
4.5/5
Fantastisk
Slået op den May 31, 2024
Ascott Macau is the hotel that I usually stay at during the past 2 years because its staff are friendly and helpful as well as efficiently .They will accede my request for upgrading the room if possible. The location of the hotel is excellent as it is closed to casinos, restaurants and transportation. I am sure to stay at this hotel on my next trip. Thanks to the staff handling my check in and check out, both of them are very nice.
Oversæt
Svar fra overnatningssted: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. We will definitely share your complement to our colleagues, we look forward to the pleasure of welcoming you back soon. Thank you!
Anonym bruger
Deluxe-værelse med to enkeltsenge
Overnattede i Jun 2024
Familie
2 anmeldelse
3.0/5
Slået op den Jul 23, 2024
Its alright but dont expect too much The concierge wouldnt help to hail for a taxi
Oversæt
Svar fra overnatningssted: Dear Ascott guest, Thank you for taking the time to share your Ascott stay experience with us. Our hotel has always been committed to providing warm service to our guests and attaches great importance to the feedback given by our guests. We're sorry to hear that no taxi available, please understand that hotel can only assist to contact the taxi company for order, it still depends if the taxi driver accepting our order. Once again, we thank you for your comments. Thank you
AndySit
Deluxe-værelse med kingsize-seng
Overnattede i Aug 2024
Par
110 anmeldelse
3.5/5
Slået op den Aug 30, 2024
very good hotel and a nice place to be honest with you
Oversæt
Svar fra overnatningssted: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Gæstebruger
Deluxe-værelse
Overnattede i Nov 2024
Solorejsende
2 anmeldelse
4.5/5
Fantastisk
Slået op den Nov 22, 2024
Location and standard of services good.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Ki tz
Suite
Overnattede i Aug 2023
Familie
2 anmeldelse
4.7/5
Vidunderligt
Slået op den Aug 31, 2023
Location is very good. In the middle of the city which is accessible to all transport. I always love the kitchen the reason why i always book for a Noble Room. Ambience is very good too as i like brighter room with lots of windows for a view. Would definitely comeback and recommend.
Oversæt
Svar fra overnatningssted: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Jakarta Sky
Deluxe-værelse med kingsize-seng
Overnattede i Feb 2024
Forretningsrejsende
48 anmeldelse
4.0/5
Meget god
Slået op den Feb 8, 2024
The lack of flexibility and the magnitude of the charge left me feeling unfairly penalized. The staff, while generally courteous, seemed to adhere rigidly to this policy without room for discussion or understanding. This approach to guest service is disheartening and not what I expected from a brand that prides itself on hospitality.
Oversæt
Svar fra overnatningssted: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. Rest assured that we have addressed the issue with our team for improvements and attention. Once again, thank you for your sharing and we truly hope everything is fine. We look forward to the pleasure of welcoming you back soon.
Gæstebruger
Deluxe-værelse med to enkeltsenge
Overnattede i Jan 2024
Rejs med venner
1 anmeldelse
4.5/5
Fantastisk
Slået op den Feb 4, 2024
very convenient location, loved the bath amenities and warm indoor pool. Service counter folks should smile more, and handphone charging points should be installed in the lounge.
Oversæt
Svar fra overnatningssted: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. Rest assured we have addressed the issue with our team for improvements and attention. Thank you for your sharing and we truly hope everything is fine. we look forward to the pleasure of welcoming you back soon.