Pullman Maldives All-Inclusive Resort

Opportunities for improvement: Rooms 1. consider using small bottles of water that can fit into the bar fridge. Cold water after a hot day is a game changer! Melange 1. Surf and turf: the big prawns and lobster meat were frozen and were not really attractive. After grilling, the meat turned out to be partially soggy, which is a turn off. 2. Suggestion: for the grill, cook to order instead of preparing the food and leaving it under a heater lamp. I.e. lamb cutlets, pork chops, grilled sea bass etc. Freshly grilled food taste better and maintains the high quality. Grilled food left under a heater lamp becomes either soggy or too tough. 3. Same suggestion for breakfast waffles: make to order rather than leave it on the plates ready to go. Examples of great service: 1. Mariana helped prepare a ice bucket of champagne for us even though the honeymoon comment was not originally registered by trip.com and pullman. She was very helpful and remembers what clients say. Top marks and greatly appreciated! 2. All buggy drivers greet upon pick up and some even went out of their way to reverse so we can video manta rays in shallow waters off our villa. Truly deserving of the great service tag! 3. All waiters serving at all restaurants always asks whether we want water to start off. It feels like an SOP but we love it! Consistent and service with a smile! Was truly a great experience and would love to come back again!

不得不説服務超級好，沒有做不到只有想不到。貼心管家關心問候一樣不落，因為季節原因，酒店取消了一些訂單，就免費給升了級。不得不説一切都是為更好服務好顧客。房間乾淨舒適，總之就是物有所值吧，值得推薦。

Had a fantastic relaxing massage today with Ayu and Sri at Pullman spa by Phytomer. The refreshments offered before and after treatment was also much appreciated. The spa setting is really relaxing, looking out on the lagoon. Barbara at reception was also very friendly and welcoming. Overall outstanding guest service again by Pullman staff

This time we had a beach villa with pool and it was really gorgeous. Alle the employees are warm welcoming and helping friendly with everything. The gym, the Fitness Programm and the Fitnesstrainers were also perfect. Really nothing to complain about!

I used a voucher for a 45 minute massage at the resort. Nothing like getting a fabulous massage while you hear the waves washing onto the beach below you. Sunita was extraordinary and gave a wonderful full body massage culminating in the best head/scalp massage of my life. I’m in paradise.

I'm not quite sure why this resort has a 5-star rating. To start, they have failed to maintain the nearby airport/landing strip, which required us to take a longer domestic flight, combined with a longer boat transfer. After landing in Male at 8:30 AM in the morning, we did not arrive at the resort until almost 3 PM. Same issue on the return, essentially losing a day at the resort and then letting us wait at the domestic airport for over an hour in the heat until the plane arrived. We stayed 9 nights total. First the "Beach Villa", which is in fact a "Jungle Villa" closest to the beach without view and a small footpath to the beach. Then the Overwater Bungalow has a water entry ladder with round bars, rather than flat steps, which makes stepping down the ladder into the water very uncomfortable/somewhat painful. We also agreed to purchase a 1-night upgrade into the "Aqua Villa" with the underwater bedroom for $1,600 (that's a $2,600 night), which was not worth the money. The unit was not as advertised. Windows both upstairs and downstairs were dirty. Below water, the fish were hard to see, everything was milky and the camera picked up dirty glass, rather than the fish. Upon immediate complaint, management offered no remedy, no discount since they had collected prepayment of this upgrade days before. Then main pool area (The Hub) is infested with crows that disturb the peace while they are hunting down leftovers from the poolside restaurant, cawing relentlessly. Despite plenty of staff, it takes a while for them to clear dirty glasses and dishes and don't seem to mind the crows. Foodwise, we've had stomach problems/diarrhea on several days.