Offshore - the Inn Collection Group

Luvly stay at the inn . Really nice break. Friendly staff . Nice breki and appreciated the gluten free options and help with menu . Room could have been a wee bit bigger as my dog sleeps in her crate at night but we managed .

The staff seemed to be very overworked after or ordering our evening meal on the first night it took one and a half hours before we received it I had a steak which was cold when it arrived the second night was a bit better only 1 hour to wait

Beautiful setting but average inside. Staff very friendly. The quality of the food was Wetherspoons but the prices were higher. I ordered a side of buttered seasonal vegetables. When seasonal salad arrived I told the nice young man that I ordered the vegetables. He told me that the salad was the vegetables. What do you do? I ate the salad. My partner ordered the pan fried chicken with creamed leeks. It was a very small portion with no taste of leeks.

The accessible bedroom was good but the wet room was totally unsuitable for anyone with special requirements. There were no shelves or cupboards, nowhere to put a glass or any special equipment. The restaurant was chaotic,had to wait over an hour every night for our meals. Breakfast was not much better. The cold buffet was good but the hot food left a lot to be desired. Very disappointed after an excellent stay at Ripon

The hotel is in a lovely location and just a short walk to St Annes town centre. Booked an overnight stay with breakfast. On arrival it wasn’t clear where reception was, as you enter into the bar area. On the corner of the bar was a terminal where you self-checked in, including activating room card(s). No one greeted us or advised where our room was. We used common sense and went in search of the stairs/lift. We found our room on the second floor. On entering it was very cold. There was a radiator in the room, but was set at the “frost” setting. There was no telephone in the room, nor any details of how to contact reception. There was an electric towel rail in the en-suite. So we turned this on and left the door open in order to get some heat from the en-suite to the bedroom. Similarly we increased the setting on the bedroom radiator. The bedroom radiator did not heat up for some time, so can only assume it is on a central timer. Bedroom was clean We went out for evening meal, so cannot comment on the food. In the morning we came down for breakfast and saw that the usual toasting machine, perculator coffee machine, lots of tea bag choice. Various pastries and a self serve pancake making machine. It wasn’t clear if cooked breakfast was included in the B&B price. So I sort out a member of staff who confirmed it was and took our order. Check out was once again self serve by the same terminal as check-in. So if we hadn’t asked about breakfast, our whole stay would have had no human contact whatsoever. Overall we enjoyed our stay, but would welcome more of a human touch.

Complete contrast from our stay at Waterhead Ambleside six weeks ago. Reception brusque & unhelpful. Great view of the extractor units right outside window. Restaurant service chaotic and painfully slow. Staff not able to cope or even placate would be diners. Food edible. Bed was at least comfortable. Cooked breakfast not as slow as dinner service but was mostly cold. Where can’t anyone cook bacon ??