Grand Geneva Resort and Spa

Grand Geneva staff is absolutely wonderful! We absolutely LOVED this place! Amazing and attentive staff, beautiful views from the awesome pool, food everywhere was delicious (especially the Geneva Chophouse), rooms and beds were clean and comfortable. Everyone went out of their way to make us feel special. Kaitlin at the reception desk checked us in and she was so friendly and helpful. Greg at the pool bar was also wonderful. Brian was our waiter at the Chophouse and he was very personable and answered all of our questions. The piano entertainment each evening in the lobby was great, particularly the man who played Thursday evening 8/7 - I didn’t get his name but he was phenomenal! When we had a small problem with our key, Brandon from security came to help us and for our trouble he even gave us vouchers for free drinks and ice cream. From the moment we stepped into the lobby and were greeted with complimentary champagne, to the time we sadly stepped out of the hotel to go home, we enjoyed every minute of our time at Grand Geneva Resort!

Mixed We did not get an upper room and away from noise, as requested, at all. Very noisy 2nd floor, so they moved us. Since we paid for lake side, we had to take the bottom level. It was musty smelling and everything was wet, from the low ground level and near a cement wall on the other side. Also, not their fault, wet outside, so lots of bug bites from being outside on the "patio" - for the fireworks (which were amazing)

Restaurants have stepped up their game since our last visit. Really good food!!

We really enjoyed our stay. There are lots of restaurants and amenities. The grounds were very pretty. The beds were comfortable, and the room was clean. The sparkling wine upon arrival was a nice touch. I have only one critique - the hallways are confusing, and there are lots of stairs. There are elevators at the ends of the halls, but they are confusing too. Overall, we really liked the hotel, now that we understand the layout. We will stay there again.

Stop, Go To The Osthoff We chose to celebrate our 30th birthday here, and I wanted to love this place but the experience just wasn't great. Check-in was at 4p. I called in the morning to see if we could request an early check-in, they declined, and said I could only make the request once I got there. We arrived about 2:30p, asked again, they said that our villa would be ready in 30 minutes and that I would receive a text. The worker confirmed my number by reading it to me. By 4:45p, I still hadn't received anything and had called the desk twice. They said they were just behind. Our dinner reservation was at 6p, and nobody was ready at this point, so we were getting nervous. I called again, and the worker, Janet, said that they never had my phone number because of **********; which isn't correct because the previous worker read my information to me at check-in. Everything was spread out and scattered. Workers looked panicked but were handing out champagne to keep people calm. The resort is also super spread out for it being freezing outside. I much prefer the Osthoff Resort a bit north and would recommend that any day over this. The customer service from the front desk was rude and blamed me for their problems, the layout of the villa was backwards with rooms downstairs and the kitchen/living room upstairs, the TV was basic cable vs. smart TV options. I could go on. I would expect way better than all of the above issues for $1,100+ a night that was paid.

I will definitely come back. All in one place for wellness/spa and top notch service overall.