Spark by Hilton Lynchburg - University Area & Hwy 460

Horrible at opening making sure hotel kept reservations from previous owner. Many many women left without a place to stay.

had a reservation for 2 rooms for Oct 10th to 12th. It had been made under Sleep Inn 10 months in advance. I received an email from Sleep stating that they had sold the hotel and we needed to contact the new hotel to confirm our reservation. I did this immediately. I was told by your staff that my reservation was there and we would all set. Upon arrival, I was informed that I did not have a reservation. Apparently, when I called to confirm they were looking at the “old system.” I would like to know how this happened. I should have been told I needed to make a new reservation when I called, or that I would need to call back when the new system was in place. Why would you even have access/ be looking at/ the old companies information. This could have ruined our weekend. We were blessed to have a friend offer us a place to stay. I know several women who ended up having to sleep in their car, or went home and missed the conference all together. Your company should have, at the very least, had a manager there to talk to instead of that poor girl having to take the blunt of angry customers who where left stranded because of your negligence. You company failed in every way possible in this situation.

While I had an issue with my booking, Sonja saved it! I showed up after 5pm and found out my listing had somehow been canceled. She pulled on her network to get me a hotel room for the same price approved by my employer and made it so that I had a place to stay that night. Thank you Sonja!

Sonya was very helpful, friendly and professional and helped us out when we needed it. The rooms are very clean and we greatly enjoyed our stay. Because of Sonya's great customer service and genuineness we will be staying at this motel again.

I gave the hotel a four only because we were surprised to learn that none of the rooms have microwaves. That meant after a busy day of sightseeing we had to go to the breakfast room to warm up our dinner we brought with us. The hot water was very slow to arrive in the shower but once it was there it was hot. The breakfast was excellent. We enjoyed our eggs with sliced ham. Plenty of other choices as well.

Amy Sonja and Amanda are the absolute best at customer service thank God for these wonderful ladies for leaving me with memories I will forever cherish... you ladies truly know what it means to take pride in your work I wish there were more of you