Arundel

Beds are comfortable and staff lovely however like most Premier Inns these days need refurbishments, painting, decorating, new carpets as looking very old and tired. The outside of hotel also needs cleaning and painting. I have visited twice now through business however will be booking bed and breakfast next time as works out cheaper with better facilities.

Arundel is beautiful, but as you climb the hill out of the little town and the hotel swings onto view… you heart will sink! The previously white rendered Georgian style building is now green with algae & grey with traffic film, masonry repairs are screaming out to be completed, lose wires trailing off walls, a carpark and approach to the main entrance strewn with debris from the bin store that you are forced to walk past, a miserable inviting main entrance and an overwhelming desire to find a different hotel; I’ve never experienced such an unloved appearance! We weren’t able to check in as we arrived a little early and so we went into Arundel to see if we could find alternative accommodation. As there were none available, we returned to the Premier Inn defeated. The staff were extremely pleasant as we were being checked in and helped us out with advice for the area/booking breakfast. The lobby was clean and well appointed, with a vending machine for cold drinks and snacks. You have to use you room card to access the rooms so security felt tight. Our rooms were well appointed in the expected Premier Inn style but housekeeping were given the impossible task of having to clean around failing infrastructure: when bathrooms have ‘blown’ mdf trim and mouldy, loose sealant, you can’t make these areas appear clean and well presented; the hotel needs a complete maintenance overhaul which is long over due. Beds were comfy, if small - aside from the accessible rooms, which have king size beds, all beds are a standard double size, which was disappointing. However, they are comfortable and we enjoyed a settled nights sleep. All of the staff we met were pleasant, including the waiting staff in the beefeater restaurant where we ate our prepaid breakfast. Breakfast was average, an extremely limited continental selection and the option to order a hot English breakfast, but we enjoyed what was on offer. The restaurant had a fausty odour when we walked in, again it was tired and grubby despite evidence that it may well have undergone a refurb in the past 2-3 years, it was also tired and unloved with equipment shoved into recesses and cubby-holes and litter strewn around the carpark… again, the approach was uninspiring and definitely uninviting. The only saving grace really is the attitude of the lovely staff… but why don’t they love their workplace enough to care for it? I worry that this is a reflection of their employment conditions… perhaps they are all fed up of asking for improvements to be made and being ignored…?? The customer should NEVER have to be concerned about any of the issues noted in this review, that’s the whole purpose of a chain brand - consistency! Come on Premier Inn, you certainly wouldn’t be including this outlet in one of your celebrity adverts as a flagship site, so instead of hiding it, improve it… quickly!

Room heating switched off upon arrival, Room took several hours to warm up , had to sit in our coats , place very worn in places , staff not overly helpful and obviously did not check room before arrival, the breakfast was poor and not a buffet like most places

This hotel is in desperate need of a refurbishment, it is very tired and worn out. There is no air conditioning at the hotel, so the rooms are unbearably hot during the summer months! A pedestal fan is provided but when the room is 25 degrees it’s only moving around warm air!! You cannot leave the window open as the hotel is situated near a very busy road. The rooms don’t have any USB charging points, nor any sockets either side of the bed. The Wi-Fi was sporadic and only worked when it felt like. I even upgraded to Premium WiFi, which didn’t help much… The outlook from the window was dire, my room was looking at the back of another building, about 2 meters away! The TV was very quiet and cables hanging loose! NOISE! The hotel was very noisy, I was awaken from 5am with constant banging of doors. If you want a good sleep or a lay-in this hotel isn’t for you. There isn’t a soft-closing device that works here! Overall, I wouldn’t bother staying here! Travel abit further and stay somewhere else…

Spent a few days here with friends and visiting family over weekend, small hotel and free car park. Beefeater next door was busy, had breakfast but ate out for dinner with friends and family, menu in rooms with good selection of drinks and food. Staff very helpful, extra towels at reception, nothing was too much trouble for them. Thank You, will visit again.

Stayed at this hotel over the Christmas period and had a truly great time, staff couldn't help enough, the kids were given chocolates on Xmas Day and the food at Beefeater was delicious. Outside looks rather worn but once inside, clean reception, rooms were clean and staff were brilliant. Look forward to returning in the New Year.