Khaled Ibn El Waleed, Gazirat Al Awameyah, Luxor, Luxor Governorate, Luxor, Luxor Governorate, 83951, EgyptVis hoteloplysninger
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1 nat
Gæsteanmeldelser
8.5/10
Meget god
165 anmeldelse
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Bekræftede anmeldelser
Placering8.7
Faciliteter8.5
Service8.3
Renlighed8.5
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Alle anmeldelser(165)
Positive anmeldelser(152)
Anmeldelser med billeder/video(63)
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Fantastisk beliggenhed(20)
Praktisk beliggenhed(17)
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Fantastisk swimmingpool(9)
Udsigt til have(7)
Venligt personale i receptionen(5)
Negative anmeldelser(13)
Uyangad
Classic-2-personersværelse med udsigt over byen
Overnattede i mar. 2025
Par
16 anmeldelse
10.0/10
Enestående
Slået op den 20. apr. 2025
Nice nile view
If it is possible choose nile view room. Garden view room has nothing to see. They made us do early checkin and that was so thankful. If you want taxi you need to go to the gate and to luxor airport it costs 200egp from this airport
Oversæt
Svar fra overnatningssted: Thank you for taking the time to share your experience with us! We’re so glad you enjoyed the beautiful Nile view — it truly is something special. We're also happy we could accommodate your early check-in and that it added comfort to your stay.We appreciate your helpful tips for future guests regarding transportation and room preferences. Your feedback is valuable, and we’re always looking to make our guests' experience as smooth and enjoyable as possible.We hope to welcome you back again soon for another great stay by the Nile!
Samir Hobloss
Superior-værelse med udsigt til have
Overnattede i mar. 2025
Par
5 anmeldelse
10.0/10
Enestående
Slået op den 20. apr. 2025
Very nice hotel with an amazing view of the Nile. Good ratio between price and quality.
The staff were very attentive and the room was very clean and nice. It felt like an oasis amidst the hustle of Luxor city.
Oversæt
Svar fra overnatningssted: Dear Samir,Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your stay and especially appreciated the view of the Nile, the value for money, and the attentive service from our team. It’s great to know your room met your expectations and that you found a peaceful retreat with us amidst the energy of Luxor.We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Thanks and Kind Regards
Gæstebruger
Superior-værelse med udsigt til have
Overnattede i mar. 2025
Par
20 anmeldelse
10.0/10
Enestående
Slået op den 3. maj 2025
best hotel in luxor, service exceptional. Luxor temple and Valley of the kings on the doorstep.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you had an exceptional stay and enjoyed our prime location near the Luxor Temple and the Valley of the Kings. We look forward to welcoming you back for another memorable visit!Best regards,
Gæstebruger
Classic-værelse med udsigt over byen.
Overnattede i feb. 2025
Rejs med venner
4 anmeldelse
5.5/10
Slået op den 3. apr. 2025
This was a sadly disappointing stay. It started at arrival. As our rooms were not ready yet, I asked for water. I was pointed to 2 different places and the person at the cafeteria rudely refused. Then the room was run down and looked dirty. The worst part was the fact that the bed sheets slid to the matress, which made my first night very uncomfortable. I was changed to another room that was cleaner and not as run down, but with sheets extremely scratchy. Luckily, the cleaning staff was very nice and helpful. All middle management (except night shift front desk) was very undermining and straight out rude. The breakfast staff were rude for our first 2 days, and then got more polite. Truly not what you expect from a hotel that markets itself as an upscale hotel. It's definitely not up to the image they project and the price you'll pay.
Oversæt
Svar fra overnatningssted: Thank you for sharing your feedback. We sincerely apologize for the discomfort and disappointment you experienced during your stay. We're sorry for the issues with the room, bed sheets, and the behavior of some staff members. This is not the standard we strive for, and we will be addressing these concerns with our team to ensure improvements are made.We’re glad to hear that the cleaning staff were helpful, and we will make sure to recognize their efforts. Your feedback is important, and we hope to have the opportunity to welcome you back for a much better experience in the future.
Gæstebruger
Classic-værelse med udsigt over byen.
Overnattede i nov. 2024
Par
1 anmeldelse
5.0/10
Slået op den 19. dec. 2024
The resort is too old, many manufactures in the room are broken, and the sound of the airconditioner is very loud.
Oversæt
Svar fra overnatningssted: Thank you for your feedback. We’re sorry to hear that the condition of the room and noise from the air conditioner affected your stay. Your comments have been noted, and we are reviewing the issues with our maintenance team to take appropriate action.We appreciate you bringing this to our attention and are committed to improving the guest experience.
Mothais
Superior-værelse med udsigt til have
Overnattede i sep. 2024
Par
16 anmeldelse
8.0/10
Meget god
Slået op den 18. nov. 2024
This is a hotel with a great view along the Nile River.
In the morning you can see the balloon climbing.
When I asked to book a transfer to and from the airport, I was told that the hotel would not be able to accommodate me.
They told me to find my own travel agent or negotiate with a cab outside.
The city itself is touristy and the beer was more expensive than at the Cairo Hilton.
Oversæt
Svar fra overnatningssted: Dear Mothais,Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the beautiful views of the Nile River and the morning hot air balloons. We aim to provide our guests with an unforgettable experience, and it’s great to know you appreciated these aspects of your stay.We do apologize for any inconvenience regarding the airport transfer. Typically, we offer airport transfer services for our guests, and we regret that we were unable to accommodate your request at that time. We will look into our communication processes to ensure that all transfer arrangements are clearly communicated in the future.Regarding the cost of beer, we always strive to provide value for our guests, and we appreciate your feedback as it helps us continuously improve.We hope to welcome you back in the future and provide you with a more seamless experience. Thank you again for your review.
Nico1959
Superior-værelse med udsigt til have
Overnattede i mar. 2025
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 11. apr. 2025
It was nice stay in this hotel food is good service good location good all good hope I can come back again
Oversæt
Svar fra overnatningssted: Thank you for your lovely review! We’re so happy to hear you enjoyed the food, service, and location. It means a lot to us that you had a great stay.We’d love to welcome you back again soon!
Kharina97
Classic-værelse med udsigt over byen.
Overnattede i sep. 2024
Familie
11 anmeldelse
7.5/10
Slået op den 7. okt. 2024
It was a nice hotel, but the food for a 4/5 star hotel was a solid 3 not very good and not many options. And EVERYONE is trying to get a tip from you. The girl only showed me to my room, didn’t bring any of my luggage etc, and stood in the room for 2 minutes before I had to say something. Makes things very awkward and annoying to carry small change when you’ve already paid for a nice hotel and don’t expect the hassling. They won’t outright say it, you can see and feel it and that made it very annoying. No ones help was free. Hotel itself was nice, rooms were decent but AC slightly warmer than I’d have liked. Would stay again but keep those things in mind.
Oversæt
Svar fra overnatningssted: Dear Kharina,Thank you for sharing your feedback with us. We're glad you found the hotel itself to be nice, and we appreciate your kind comments about the rooms. We're truly sorry to hear that your experience with the food and service didn't fully meet your expectations. We will take your comments about the food options and tipping culture seriously and look into improving both aspects to ensure a better experience for our future guests.We also apologize if you felt uncomfortable with the service provided by our staff. It's important to us that all our guests feel welcomed and appreciated without any pressure. Your feedback will be shared with the team to ensure improvements in service and to avoid any awkwardness in the future.Thank you again for your constructive feedback, and we hope you’ll consider staying with us again. We would love to provide you with a more seamless and enjoyable experience next time.
Gæstebruger
Superior-værelse med udsigt til have
Overnattede i mar. 2025
Rejs med venner
7 anmeldelse
9.0/10
Fantastisk
Slået op den 15. apr. 2025
The staff were friendly and accommodating. The breakfast was great with a good variety. We enjoyed our 5 night stay there
Oversæt
Svar fra overnatningssted: Thank you for your kind review!We're so glad to hear you enjoyed your 5-night stay with us. It's wonderful to know that our friendly and accommodating team, along with the variety and quality of our breakfast, helped make your visit a pleasant one.We truly appreciate your feedback and hope to welcome you back to Steigenberger Hotel Luxor in the near future for another great stay.
Gæstebruger
Superior værelse med Nilen udsigt
Overnattede i jan. 2025
Par
5 anmeldelse
10.0/10
Enestående
Slået op den 10. feb. 2025
Everything was perfect. Jasmine and all the girls on reception were adorable, thank you for the beautiful cake you made for Issy
All the staff were excellent and facilities were perfect
Thank you to all.
Oversæt
Svar fra overnatningssted: Dear valued guest,Warm greetings from Steigenberger Resort AchtiThank you so much for your wonderful feedback! We are thrilled to hear that everything during your stay was perfect, and we truly appreciate your kind words about Jasmine and the rest of our reception team. We're also glad that Issy enjoyed the cake – it was our pleasure to make her day extra special.We’re happy that you found the facilities and staff to be excellent, and we will be sure to share your compliments with the entire team. It’s guests like you that make our work so rewarding.We look forward to welcoming you back in the future for another memorable stay!Thanks and Kind Regards
Anonym bruger
Superior-2-personersværelse med udsigt over haven
Overnattede i jun. 2024
Par
15 anmeldelse
8.5/10
Meget god
Slået op den 13. jul. 2024
The Steigenberger is located right on the Nile - you can sip a drink by the pool while overlooking the iconic river. The resort has 2 gorgeous - and much-needed - swimming pools, 2 a la carte restaurants (Italian and Lebanese), a main dining room, and some shops. In the garden, there is a tent with comfy seating where you can order tea, smoke some shisha and watch the evening’s entertainment. On the surface it looks great, but the fittings all seem a bit tired and quite “old school”. There’s a picture of Princess Diana visiting in the 80s/90s, and I did wonder if anything had been upgraded since then…
Oversæt
Svar fra overnatningssted: Thank you for sharing your detailed impressions. We’re glad you enjoyed our beautiful location by the Nile, the pools, dining options, and garden ambiance. We appreciate your feedback regarding the age of some fittings and will continue working on upgrades to enhance our guests’ experience.We hope to welcome you back for an even better stay in the future.
Gæstebruger
Deluxe Værelse med Nilen Udsigt
Overnattede i nov. 2024
Par
9 anmeldelse
6.5/10
Slået op den 30. dec. 2024
The hotel facilities are good and the breakfast is delicious, but when we left, something unpleasant happened. My wife went to check out, and the waiter Steve ignored her and kept his head down. My wife waited for him for a long time, and then went to another waiter to check out. Then he raised his head and peeked at my wife until I took a picture of his name. He came to ask me what was wrong and said that it was normal to ignore the guests. Then I would like to ask the manager of the hotel if this is normal? The other staff of the hotel are very good, only he treated us like this, he ruined our love for this hotel, it's really bad!
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the hotel facilities and the breakfast during your stay. However, we sincerely apologize for the negative experience you had during your checkout.Please know that the behavior you described is absolutely not acceptable, and it certainly does not reflect the high standards of service we aim to provide. Our staff is trained to treat every guest with respect and attention, and we deeply regret that this was not the case during your interaction with Steve. We will be addressing this issue directly with the concerned staff member to ensure this does not happen again.Your feedback is extremely valuable to us, and we understand how this incident impacted your overall impression of the hotel. We hope this unfortunate experience will not overshadow your overall stay, and we are committed to providing a better experience should you choose to stay with us again.Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our service.
Chewy K
Deluxe Værelse med Nilen Udsigt
Overnattede i nov. 2024
Par
6 anmeldelse
10.0/10
Enestående
Slået op den 16. jan. 2025
Good land quiet location and value for money, rooms are spacious too and lovely the balcony and Nile views. Definitely would recommend
Oversæt
Svar fra overnatningssted: Dear Chewy K,Warm greetings from Steigenberger Resort AchtiThank you for your wonderful feedback! We are thrilled to hear that you enjoyed our peaceful location, spacious rooms, and the lovely balcony with Nile views. It’s great to know that you felt you received good value for your stay.We truly appreciate your recommendation and hope to welcome you back for another memorable visit soon!Thanks and Kind Regards
Gæstebruger
Superior-værelse med udsigt til have
Overnattede i jan. 2025
Familie
1 anmeldelse
6.0/10
Slået op den 21. feb. 2025
It was as expected. Breakfast spread was good. Bar slightly on pricey side
Oversæt
Svar fra overnatningssted: Dear valued guest,Warm greetings from Steigenberger Resort AchtiThank you for your feedback! We’re glad to hear that your stay met your expectations and that you enjoyed the breakfast spread. We also appreciate your comment about the bar pricing, and we’ll take that into consideration for future improvements. We hope to welcome you back soon and provide an even better experience.Thanks and Kind Regards
Adarsh Saraff
Superior-værelse med udsigt til have
Overnattede i mar. 2025
Par
1 anmeldelse
6.0/10
Slået op den 20. apr. 2025
Needs some maintenance and the service is below par
Oversæt
Svar fra overnatningssted: Dear Adarsh,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding maintenance and service. Please rest assured that we take your comments seriously, and we are actively working on addressing these areas to ensure a higher level of comfort and satisfaction for all our guests.We truly value your insights and hope you’ll consider giving us another opportunity in the future to provide you with a much more enjoyable stay.Thanks and Kind Regards