Rivage Hotel Restaurant Lutry

This hotel has a beautiful view on Lake Geneva. I stayed in an apartment room with a spacious living room, bedroom and bathroom. Everything was very clean and cozy. I especially loved the breakfast here. Superb fresh bread from the bakery, Bircher-Muesli and high quality ham and cheese. A real gem.

Hôtel Rivage provided us an excellent location for visiting friends and family in the area. Our stay on the whole was first class. The reception staff were wonderful as was the room with fantastic the lovely view. However, it was just a shame that we were rushed to finish our drinks on our last evening in the bar.

We only stopped at 15h00 to have a beer on the terrace and to sample their famous Mallakoffs cheese balls. We gave the order to the waiter who delivered the drinks and then forgot all about the snack! He stood next to our table chatting for 15 minutes with another customer and then 15 minutes later we saw him leave so I asked another waiter who delivered the cheese balls in the 5 minutes they should normally take to cook. Never again!

Only reason I didn’t rate 5 stars is that they had the elevator not working. I had a room in the 3rd floor so you can imagine carrying suitcases, strollers, etc. and no one to help.

The treatment I received from the receptionist present on Sunday morning overshadowed everything that could have been good. When I told him that the room key didn't work, he sent me upstairs and the housekeeping opened my room and confirmed that the key wasn’t working and that it needed to be changed. I asked once more the receptionist to have a new key, but he insisted it was working good (meaning that or I was lying, or I was not able to use it). He came upstairs with me babbling that the key was working perfectly while rubbing the key on the coat only to discover that the key was not working. Complaining, he came downstairs to change the key and, instead to apology, he added that I had the check out that day and that I did not need the key anymore. From my point of view, such an arrogant and rude behavior is unacceptable in a hotel. The room was tiny, but by reading other reviews, I imagine that the lake side ones are bigger. The bed is a French size (140x200cm) and uncomfortable, and only had one duvet (160x200cm) for two guests. The hotel sells parking cards in the area. I suggest you not buy them: there is a car park two minutes walk from the hotel (Parking La Possession) which you pay from 7 am to 8 pm (it's free at night) and 4 hours cost 5.40 CHF plus 3.60 CHF for each additional hour. It only makes sense to purchase day passes if you no longer intend to touch the car between your arrival and departure. If you use it even just to go to Lausanne or Vevey, you will have to pay for the actual time of use.

Food and service in restaurant second to none! Local produce, french inspired menu. Many locals which is always a good sign. Ambience warm and friendly. English speaking too if needed. Hotel - small, service again excellent, efficient & quiet. Everything you need in the room, would rate 5☆ but furniture drops this to official rating. Large clean bed with views, who cares? ;)