Luton Town Centre

Great hotel. We only booked this as we were travelling a while and we had an early flight. Standard premier inn can’t fault it

Good value for money

You don't often get a hotel close to a town centre with free parking available! Comfortable bed. Good shower. Nice facilities. Add to that a really bubbly receptionist (Manda) who was full of the joys of Spring) - and loved my wife's hat!

Good location for the train station, rooms are very, very small, even for a double bed room. TOILET AREA TOO SMALL!!!!!!

⸻ I had a fantastic stay at the Premier Inn recently, and I can’t say enough good things about the amazing service from Manda and Nathaniel! 🌟 Both of them went above and beyond—Manda was an absolute star, making sure everything was perfect at the bar and the restaurant, and Nathaniel was so friendly and efficient, handling everything from serving food to keeping the front desk running smoothly. Their attention to detail and warm, welcoming attitude made my stay truly memorable. Premier Inn is lucky to have them!

I’ll start with the positives. The beds were comfy, the air con in the room worked well and the breakfast was nice. Parking in the NCP next door was convenient - don’t forget to get your ticket validated and remember it’s closed between 10pm and 6am. Now for the not so good. The hotel is run down and shabby. It needs a complete refurb. Only one of the lifts (which wouldn’t fit a large wheelchair) works and that one has duck tape all over the buttons and key fob plates. The room was clean enough (a few cobwebs up high and I had to clean the bedside unit which looked like it had a bogey stuck to it - ewwwww!). The whole room looked the worse for wear; damage on the desk unit, carpet stained and worn, marks on the walls. The bathroom had definitely seen better days. The skirting boards were chipped and showed water damage, as did the floor. The vanity unit was stained and marked. The mastic seal around the bath was coming away. The toilet flush button was damaged. The whole bath/shower area could do with a thorough bleaching as it was marked and stained. And the “rainfall” shower was more like a light drizzle. Check in was incredibly slow - three staff but only one dealing with guests. The guy checking people in needs to work on his greeting skills - he barely spoke and it wasn’t the friendly welcome that you usually get at Premier Inn. If you want to get a decent meal, don’t expect the restaurant to be open. It seemed to have very limited opening hours. Like everything else, the restaurant was shabby and rundown.