Raffles Doha anmeldelser

Svar fra overnatningssted: Dear NJ2920, Thank you very much for taking the time to share your detailed feedback with us.While we are delighted to hear your kind words about our bell team, your butler, and the impeccable housekeeping, we are truly disheartened to learn that other aspects of your stay fell short of your expectations. As custodians of this hotel, we take pride in providing the highest standard of hospitality and it brings me with great regret that we fell short in this instance. Please accept our sincere apologies for the disappointment and frustration you encountered. Rest assured that your comments have been shared with the relevant team for immediate review and coaching. We also appreciate your observations regarding the pool facilities, location, and the sense of exclusivity you were expecting. Your insights are very valuable as we continually seek ways to enhance the experience for all our guests, and we will carefully take them into consideration.We genuinely regret that your stay left you feeling deflated rather than uplifted, and we hope you might consider giving us another opportunity in the future to better reflect the spirit of Raffles hospitality. Should that time come, please feel free to let me know and it will be my pleasure to personally assist with your arrangements to ensure a more seamless stay.Thank you once again for sharing your experience with us.Warm regards,Jerrlyn LeeQuality ManagerRaffles Doha

Svar fra overnatningssted: Dear Ekaterina Petr,Thank you very much for taking the time to share your honest feedback with us.While we are truly pleased to hear that your overall stay at Raffles Doha was enjoyable, we are equally disappointed to learn that your poolside experience fell short of expectations. At Raffles, we believe that every detail matters in creating a seamless and relaxing guest experience, and we fully understand how essential comfort and convenience are, especially when it comes to enjoying the pool. We would like to sincerely apologise that we fell short of this expectation during your time with us. Please rest assured that your feedback has been taken seriously and we are currently arranging for additional umbrellas at the pool to ensure all guests are able to unwind comfortably without having to compete for shade. We hope this reassures you that your comments have been heard and acted upon, and we truly appreciate you bringing this to our attention in such a thoughtful way. We do hope to have the opportunity to welcome you back for a more seamless stay in the future. Should that time come, please feel free to let me know and I would be more than happy to assist you personally with your stay arrangements.Thank you.Warm regards,Jerrlyn LeeQuality ManagerRaffles Doha

Svar fra overnatningssted: Dear Distinguished Guest,Thank you for your kind words regarding your recent stay at Raffles Doha. We are delighted to hear that you found our hotel stunning and appreciated the fast service and bathroom facilities. Your feedback concerning the flooring and bathroom tiles is valued, and we will certainly take it into consideration for future enhancements. We look forward to welcoming you back for another exceptional experience.Warm Regards, Jerrlyn Lee Quality Manager Raffles Doha

Svar fra overnatningssted: 尊敬的貴賓，感謝您選擇入住多哈萊佛士酒店。我們非常開心得知您喜歡我們的設計與硬體設施，也感謝您對入住流程與退房安排的肯定。能在五一假期為您提供一份便利與舒適，是我們的榮幸。同時也謝謝您真誠地指出我們可以做得更好的地方。關於您提到的餐飲選擇與洗手間門聲音的問題，我們已立即與相關團隊跟進。餐飲方面，我們會將亞洲風味的建議納入未來規劃的考量；而洗手間的異響，我們也會盡快檢查與處理，確保下次不會影響到您的休息。再次感謝您的體諒與建議，誠摯期待有機會再度歡迎您回到多哈萊佛士酒店！祝一切順利！ 潔琳

Svar fra overnatningssted: Dear Terekhov Artem,Thank you so much for taking the time to share such a thoughtful and detailed review following your recent stay with us.It truly warms our hearts to know that you appreciated the beauty of the hotel, the thoughtful in-room amenities, and your overall experience, from the design details to the comfort of the suite and the shower.However, we are genuinely sorry to hear that your arrival experience and certain service touchpoints did not meet expectations. From the communication at check-in to the handling of the extra bed, and the condition of the balcony glass, we are disheartened to learn about these lapses. We completely understand how these moments can impact the overall experience, and we sincerely apologise for the inconvenience caused. Please rest assured that we have taken your feedback as learning for us to continuously improve our services and products. Thank you again for highlighting these areas so constructively and we truly value your perspective.We do hope to have the opportunity to welcome you back for a more seamless stay in the future. Should that time come, please feel free to let me know and I would be more than happy to assist you personally with your stay arrangements. Thank you.Warm regards,Jerrlyn LeeQuality ManagerRaffles Doha

Svar fra overnatningssted: Dear Usacolleyuki,Thank you for your kind words regarding your recent stay with us at Raffles Doha. We are delighted that you enjoyed the spaciousness and Arabic ambiance of your suite and found our service to be satisfactory. We appreciate your feedback regarding the dining experience at our Italian restaurant, and will certainly take this into account moving forward. We hope to welcome you back for another memorable visit.Warm Regards, Jerrlyn Lee Quality Manager Raffles Doha

Svar fra overnatningssted: Dear Xiaoxinbuchiyu,Thank you for your feedback regarding your stay with us. We appreciate your insights into our service levels and will certainly take them into consideration as we strive for continuous improvement. Your comfort and satisfaction are important to us, and we hope to provide you with an even more elevated experience during your next visit.Warm Regards, Jerrlyn LeeQuality ManagerRaffles Doha

Svar fra overnatningssted: Dear Distinguished Guest,Thank you for sharing your wonderful experience at our hotel. We are very pleased to hear that you enjoyed the hotel’s environment and breakfast, which is a result of our efforts. We look forward to your choosing our hotel again, to provide you with the same excellent service and accommodation.Sincerely, Jerrlyn Lee Quality Manager Raffles Doha

Svar fra overnatningssted: Dear Hannahjp,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed an exceptional luxury experience with us. It is always our aim to provide our guests with unforgettable moments, and your kind words reaffirm our commitment to excellence. We look forward to welcoming you back to Raffles Doha for another extraordinary stay soon.Warm Regards, Jerrlyn LeeQuality ManagerRaffles Doha

Svar fra overnatningssted: Dear Distinguished Guest,Thank you for your positive feedback regarding our service environment. We are glad to hear that you found our service to be excellent. We understand your concerns about the hardware, and we appreciate your comments as they help us in our continuous efforts to enhance our facilities. We hope to welcome you back in the future for an even more satisfying experience.Warm Regards, Jerrlyn LeeQuality ManagerRaffles Doha

Svar fra overnatningssted: 尊敬的Dingba,感謝您選擇入住多哈萊佛士酒店也非常感謝您的反饋。我們非常重視您提出的建議，我們會盡量採取措施減少外圍空曠可能導致的風聲問題。關於歡迎點心方面，我們會考慮增加更多鹹味的選擇，以滿足各位客人的口味。您對早餐的好評我們非常開心，我們會繼續努力提供美味可口的菜品。也非常感謝您拍攝了這麼美麗的照片！ 感謝您的支持和寶貴建議，我們期待您的再次光臨！祝您生活愉快。 Bernd Knaier 酒店經理

Svar fra overnatningssted: Dear dan0706_,Thank you for your kind words regarding our unique hotel design and the beautiful sea view from your room. We are delighted to hear that you found value in your stay with us. Our team continuously strives to provide an exceptional experience, and we look forward to welcoming you back to Raffles Doha for another memorable visit.Warm Regards, Jerrlyn Lee Quality Manager Raffles Doha